Spare Customer Service Unit/ Crew Management Centre
REPORTS TO:
Customer Service Supervisor
DEPARTMENT:
Rail Transportation
LOCATION:
Englehart
REFERENCE:
100-140-26
RATE OF PAY:
Starting at $22.72/ hr
WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1000 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.
ACCOUNTABILITY STATEMENT:
The Spare provides operational and administrative relief across terminals, primarily in Englehart. This role ensures continuity of service by supporting crew scheduling, customer communications, and yard inventory processes, while maintaining accurate records and upholding safety standards.
MAJOR DUTIES/ RESPONSIBILITIES:
Maintain timely and accurate railcar event records in the RMI system, including received and delivered interchanges, placements, releases, pulls, delays, holds, rejects, bad orders, arrivals, and departures, through communication with internal departments, local customers, and interchanging railroads
Provide operating crews with switching requirements for local customers and mechanical bad order repairs/releases
Communicate timely and accurate yard inventory by coordinating with yard operating crews and conducting occasional yard audits (yard checks); participate in group reviews for continuous improvement
Assist in formalizing processes and communication methods specific to Englehart operations and other terminals
Provide relief coverage for the Crew Management Centre, Customer Service Unit, and Terminal Support Worker in Englehart and other terminals as required
Call all train crew employees (USW-Agreement #8) for assignments including freight and passenger trains, yard assignments, recrews, rescues, work trains, and away-from-home crew calls
Track and record train crew employee mileage
Monitor and record work/rest hours of duty
Advertise and award temporary and permanent train crew job vacancies
Maintain crew calling records manually and electronically
Provide information to train crew employees via telephone, fax, and electronic formats
Maintain staff records
Perform janitorial duties as required
Perform other related duties as assigned
REQUIREMENTS:
Secondary School Diploma (OSSD) or General Educational Development (GED
1-2 years of clerical experience
Proficient computer skills with strong keyboarding abilities
Dangerous Goods certification is considered an asset
Railway experience is considered an asset
Availability for shift work, including evenings and weekends
Valid Ontario G driver's license with the ability to travel as required
Previous cleaning experience is considered an asset
Excellent interpersonal, oral, and written communication skills
Strong organizational and time management abilities
Ability to meet strict deadlines in a fast-paced setting
Demonstrated commitment to health and safety practices
BACKGROUND INVESTIGATION:
The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.
CLOSING DATE: September 29, 2025, no later than 11:59 p.m.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number. Visit our career website to apply: https://www.ontarionorthland.ca/en/careers
At Ontario Northland, we are committed to employment equity. We value the unique skills and experience each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.
Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.
Les offres d'emploi sont egalement disponibles en francais. Visitez notre site Web sur les carrieres ou appelez le 1-800-363-7512, poste 394 pour plus de renseignements.
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