Job Description

POSITION: Spare Customer Service Sales Agent (Replacement)REPORTS TO: Supervisor Customer ServiceDEPARTMENT: Passenger ServicesLOCATION: CochraneREFERENCE: 500-93-25WHO WE ARE:Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We employ over 900 skilled professionals and are over 120 years old and proud of our heritage and connection to the communities we serve. We are focused on moving forward with the goal of being a valued leader in transportation. We offer competitive salary, excellent benefits, a defined benefit pension plan, paid vacation, 3 paid personal leave days along with discounted transportation on our bus and passenger rail services.ACCOUNTABILITY STATEMENT:The Spare Customer Service Sales Agent (CSSA) will provide superior customer service both in person and over the phone regarding Ontario Northland bus and train service.MAJOR DUTIES/ RESPONSIBILITIES:

• Sells ONTC bus/train and interline tickets
• Relieves Ticket Agents over six ONTC stations between North Bay and Moosonee (This position will primarily service Timmins, Cochrane, Kirkland Lake Terminals)
• Provides fare and schedule information for all services to the general public
• Processes and handles incoming and outgoing Bus Parcel Express and baggage (weighing up to 75 pounds)
• Performs daily audit functions in order to reconcile paperwork and daily sales
• Responds to incoming customer enquiries via email, phone or other correspondence
• Responds to customer concerns and complaints
• Employees will be provided with on-the-road compensation in accordance with the collective agreement

REQUIREMENTS:

• Secondary School Diploma or General Educational Development (GED)
• Valid driver\'s license and have access to a reliable vehicle
• Excellent customer service skills and have experience in providing customer service in a fast-paced environment
• Strong computer skills and experience using Windows based applications
• Excellent oral and written communication skills
• Project a positive and helpful image at all times
• Previous experience dealing with cash and reconciliation for multiple transactions
• Must have the flexibility necessary to adapt to changing schedules and locations (position requires frequent overnight travel)
• Preference will be given to qualified applicants who are fluent in both official languages (English and French)
• Committed to Company Health and Safety

BACKGROUND INVESTIGATION: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.CLOSING DATE: August 8, 2024 no later than 11:59 p.m. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number.Ontario Northland is an equal opportunity employer. Accommodation is available for applicants with disabilities throughout the recruitment process. Please contact Human Resources.Les offres d\'emploi sont \xc3\xa9galement disponibles en fran\xc3\xa7ais. Visitez notre site Web sur les carri\xc3\xa8res ou appelez le 1-800-363-7512, poste 494 pour plus de renseignements.

Ontario Northland