Job Description

Job Title - Spa receptionist - Full Time

Reports to

-

Spa Manager

Company Overview:

In the heart of the village, nestled between the snowy mountains of British Columbia's interior at



Big White ski resort, The Spa at Stonebridge provides the ultimate alpine getaway experience!



We are a seasonally run spa at Big White ski resort looking for a spa receptionist to join our



dynamic team for the upcoming winter season. If you're looking for a fun and unique experience



like no other, we would love to meet you!

:

We are currently seeking a spa receptionist to join our spa team for the upcoming winter



2025/2026 season on a contract term.

Schedule:

Full time



8 hour shifts



5 days per week



Weekend availability

Job duties and responsibilities:

Welcome and greet guests, provide information about services and facility and provide

guests with positive first and last impression


Manage reservations via telephone and email. Book appointments through online

software and confirm policies and guest information.


Oversee front of house and organize daily spa schedule Perform consultation forms with guests to provide to spa practitioners

Spa Admin Duties - Cash flow, cash out, client records, processing transactions,



managing treatment schedules, confirmation of appointments, retail sales


Perform daily opening and closing duties for spa Interact with guests and maintain cleanliness of front desk and guest areas Handle customer complaints and refer to management Promote services and products Inventory and stock control, assist in merchandising of products.

Qualifications:

Must be comfortable working with a computer. Familiar with microsoft word , google docs, excel



an asset but can be trained on programs



Previous experience working with spa software



Excellent time management skills



Must be able to multitask



Excellent written and communication skills



Experience working in similar environment or retail environment



Positive and friendly attitude. Team player



Confident telephone manner



Flexible



Must have an understanding of appointment calendar management



Must be able to relocate to big white ski resort for the season or commute to and from work



Certifications in esthetics services or lash extensions an asset



Language - English

Experience:

1 year previous experience in similar setting required

Physical requirements:

Must be capable of lifting 25 to 50 lbs on occasion



Will be seated for long periods of time



Must be capable of standing, walking up stairs and commuting in the snow

Compensation & work perks

$19. 50 Hourly wage + commission on retail sales



Seasonal Contract term - December 2025 to April 2026