Job Description

Create moments of joy that truly matter.

Exuding sleek sophistication and full of Zen-like energy, Shangri-La Vancouver is your urban sanctuary nestled between the mountains and the sea and located within the core of a vibrant metropolis. Occupying 15 floors of the tallest building in Vancouver, the hotel sits at the heart of the city\'s most popular downtown areas. With a lustrous balance of tranquil surroundings coupled with inspirational design, Shangri-La Vancouver hosts people to the colourful joys of life. Shangri-La Vancouver has been awarded both the prestigious Forbes Five-Star designation and the AAA Five Diamond honour; one of only four hotels in Canada to hold both acclaimed ratings.

Inspired by our Asian heritage, we obsess over the guest experience and seek to deliver hospitality from the heart. Our Colleagues are our unique strength. We seek to hire and develop charismatic, dedicated, and passionate individuals to make their dream career, a reality. Join our world-class team as we pioneer new horizons. Your Shangri-La awaits!

Shangri-La Vancouver is currently searching for an experienced Spa & Health Club Manager to join our leadership team on a permanent basis. Reporting to the Director of Operations, the Spa and Health Club Manager is responsible for efficiently leading spa and health club departmental operations, in accordance with the needs of guests, core practices and local market trends, through hands-on management; maximizing Colleague, Guest and Owner satisfaction.

Job responsibilities include, but are not limited to, the following:

Responsible for overall leadership and management of the CHI the Spa, Health Club and Ginger Bar

Demonstrates excellence in areas of leadership, policy, procedures and skills development, while driving consistent operational performance in service excellence, to the standards of Forbes and AAA designations

Preparing annual business plans, forecasting and marketing plan in conjunction with Hotel Manager, Director of Finance and Director of Marketing & Communications

Provides input on marketing promotions and effectively directs communication efforts within the department

Implements strategies to effectively manage labour costs, generate additional revenues, cost control, and profitability while evaluating the day-to-day needs of the operation

Recruits, manages, coaches, trains, motivates, communicates, recognizes and schedules Spa and Health Club Colleagues

Creates and release staff schedules to best suit the needs of the department while managing labour and productivity

Ensures the spa operates to luxury standards of cleanliness, maintenance/repair, service standards and professionalism

Ensures a continuous emphasis and focus on service standards, particularly aligned with Forbes and AAA

Formulates spa policies and procedures and ensures compliance to all hotel policies, programs and core practices

Maintains contact with guests, actively seeking feedback on their experience, treatments and services offered at the spa with a goal to build business through positive relationships

Responds to inquiries or complaints and resolve problems while demonstrating empathy and concern for our guests

Responsible to ensure the spa and health club are maintained in accordance with luxury standards, demonstrating impeccable standards of safety, cleanliness and upkeep.

Responsible for overall retail merchandising, including ordering, inventory and sales training for Colleagues

Maintains excellent knowledge of all treatments provided in the spa, including products and treatment origins and keeps up-to-date on industry trends, luxury spa standards, guest satisfaction, competition and local business climate

Fosters a culture of employee engagement within the team, driving for results while motivating and leading a team of industry professionals.

Ensures the continued and ongoing integration of the Spa & Health Club in hotel operations

Contributes to the overall leadership of Shangri-La Vancouver

Undertake other ad hoc related responsibilities, as required

EDUCATIONAL & SKILL REQUIREMENTS:

• Minimum 3-5 years previous management experience in a similar capacity with another spa is highly preferred. Alternately, previous experience in senior leadership from an operational area such as Front Office or Housekeeping may be
• Motivational management style with a genuine interest in service excellence is mandatory
• Valid certification of Serving it Right and Food Safe required for this position
• In-depth knowledge of international health club standards, spa treatments, procedures and operations is required

Shangri-La Hotels & Resorts