Job Description

About Us:

Situated in Historic Old Toronto, Bahn Thai Spa and Wellness Centre stands as an Eastern sanctuary amidst the bustling heart of downtown, just steps away from St Lawrence Market and Eaton's Centre. Recognized as the #1 Spa and Wellness destination in Toronto on Trip Advisor, we are deeply committed to the ancient art of Traditional Thai Massage, aiming to heal not only the body but also the mind and spirit.

What We Do:

Drawing from the rich heritage of Traditional Thai Massage, our practice, known as nuad phaen boran or ???????????, traces its roots back to ancient Thai Buddhist monks. Designated as an Intangible Cultural Heritage by UNESCO in 2019, this ancient healing art is at the core of our services, ensuring our clients return time and again for its rejuvenating effects.

What We're Looking For:

We are seeking an enthusiastic and dedicated individual to join our team as a Spa Concierge, under the supervision of the owner. This hybrid role encompasses facility maintenance along with front desk reception duties. The ideal candidate will have prior experience in facilities maintenance (front desk/reception experience is a bonus) and a strong passion for delivering exceptional customer service. A team player with excellent communication skills, you'll thrive in a fast-paced environment while upholding our commitment to maintaining a 5-star standard.

Please note that we require a cover letter to demonstrate your writing skills and to tell us why you wish to work in the Health and Wellness industry.

Responsibilities Include:

Maintaining the Spa to a 5-Star standard Following all company policies and procedures for daily, weekly, and monthly tasks Performing all facility maintenance duties, including laundry, cleaning, and organizing Welcoming guests with professionalism and enthusiasm Developing and maintaining good relationships with clients Dealing with difficult customers in a courteous way Have good written and oral skills, and answer all email/voicemail correspondence promptly Ensuring the highest standards for quality, customer service, health, and safety Becoming fully knowledgeable about our products and services Opening and closing the Spa Processing POS and cash transactions accurately Have basic knowledge of telephone system, computers, printer Assisting in the training of all new Desk Staff

Requirements:

1+ years of retail and customer service experience 1+ years of facilities maintenance experience Office/reception experience is advantageous Effective time management, prioritization, and communication skills Relevant education or equivalent work experience in customer service/retail Familiarity with appointment booking software (Mindbody) is a plus

Benefits:

Free 90-minute massages monthly (after 3-month probationary period) Paid lunch break (30 minutes) Free 3-hour Introduction to Thai Massage course (after 3-month probationary period) Opportunity for personal and professional growth within our close-knit team Store discount

Why Join Us:

At Bahn Thai Spa and Wellness Centre, we believe in spreading wellness and positivity through the transformative power of Thai massage. We value your contributions and offer opportunities for upward growth and development. Join our intimate team of passionate individuals dedicated to bringing joy and healing to our community.

Application Process:

To apply, please submit your resume along with a cover letter explaining why you would like to work with us. We appreciate your interest in this position and will conduct phone interviews followed by an in-person meeting with your prospective team.

If you're ready to embark on a journey of wellness and fulfillment, we invite you to join us at Bahn Thai Spa and Wellness Centre. We look forward to hearing from you!

Job Types: Part-time, Full-time

Pay: $17.50

Expected hours: 20-35 per week

Job Type: Part-time

Pay: From $17.50 per hour

Expected hours: 20 - 35 per week

Benefits:

Store discount
Shift:

10 hour shift 8 hour shift Afternoon shift Day shift Evening shift Morning shift
Work days:

Every Weekend Monday to Friday Weekends as needed
Education:

Secondary School (preferred)
Experience:

sales: 1 year (required) Customer service: 1 year (required)
Work Location: In person

Expected start date: 2025-08-15