Job Description

Reporting to the Sort Manager, the Sort Associate is responsible for providing friendly and courteous service to customers, donors and volunteers. This position works in a fast-paced environment that involves driving sales through engagement of customers, suggestive selling, and sharing product knowledge.

We are looking for someone primarily with open availability 7:30am-4:00pm

About Us:

Join an organization that is working to make a difference in the lives of thousands of Calgary women. The Women in Need Society (WINS) is proud to be one of Calgary's longest running social enterprises driven by our

Mission

of connecting women and their families with resources to thrive. Together with donors, government and many other partners, WINS works to provide wrap-around support to women who are experiencing abuse, poverty, social isolation and/or homelessness.

WINS Vision

is to create a community where all women are thriving and building resilient families. By running a social enterprise, WINS also provides an opportunity for women to work in a safe, empowering, meaningful environment while providing Calgarians the opportunity to shop at

WINS Thrift Stores

, the

MORE Store by WINS

, or our online business

Twice New

. Shopping and donating to WINS allows Calgarians to contribute to their local community while being kind to the environment.

The culture at WINS is built upon our values. Our values are an integral part of who we are.

Integrity:

Our actions match our words. We do what we say and say what we mean.

Diversity:

Diversity makes us stronger. We welcome and respect different people, perspectives, and experiences.

Sustainability:

We are kind to people and the planet. Our actions today impact our world tomorrow.

Collaboration:

We are better together. Working as a team, we strive for excellence in all we do.

Innovation:

We imagine the possibilities. We continuously strive towards greater impact.

Duties and Responsibilities:

Sorting & Storing

+ Efficiently & consistently sort and grade previously rough-sorted donations to determine the quality and most appropriate path for each item (ex: for thrift stores, Twice New e-commerce, More Store by WINS, seasonal, recycle, or disposal) + Refine sorted goods into specific product categories (ex: style, item type, etc.) and load into bins for holding/storage
+ Share expertise as required with other staff and volunteers regarding the quality of donations (grading)

Recycle

+ Recognize product suitable for recycle, salvaging all possible product to divert it from landfill, reduce WINS' environmental imprint' and build WINS recycle revenue

Retail & E-commerce

+ Supply the More Store by WINS with product from the sort area; remove dated product from the More Store divert to it to recycle + Process sales transactions as point of sale (POS) in an accurate and efficient manner
+ Provide friendly, positive, professional service to customers of the More Store by WINS
+ Support Twice New e-commerce with ensuring suitable product availability from donations

Teamwork

+ Act as an ambassador for WINS both on and off the job + Maintain excellent donor, employee, and volunteer relations through positive, kind, and professional interactions with others
+ Engage and support individual and corporate group volunteers to ensure that their experience is fun and rewarding
+ Maintain ongoing communication with management on any issues or concerns

Health & Safety and Industrial Hygiene

+ Positively engage in and comply with all WINS health & safety practices, procedures, and policies + Maintain a safe working area for all employees, volunteers, clients, and customers by ensuring workstations and aisles are clean, tidy, and clear of clutter
+ Other duties as assigned

Requirements:

Education

+ Grade 12 education, or equivalent combination of education and experience

Experience:

Personal/ Professional Attributes

+ An understanding of and affinity for the WINS brand, mission, and role with our clients, customers, volunteers, donors, and community + Solid organization skills with the ability to prioritize and multitask in a fast-paced environment
+ Effective communication skills including proficiency in verbal and written English
+ Basic numeracy is required to keep counts and operate point of sale equipment
+ A welcoming and empathetic demeanor with an ability to build and maintain positive relationships with other employees and individual & corporate volunteers
+ Excellent customer service
+ Flexibility to comply with a work schedule with shifts throughout the week
+ Able to stand for long periods of time
+ Able to correctly and safely lift a minimum of 50lbs/23kg individually, and 100lbs/45kg as part of a team
+ Must be work-ready with CSA approved steel-toed safety boots
+ Must be eligible to work in Canada

The Women in Need Society is an equal opportunity employer. At WINS we celebrate diversity and are committed to creating an inclusive environment for all employees.