Job Description

Date posted:

January 7, 2026

Pay:

CA$37.00 per hour

Solutions Navigator

Nature and Scope of Work


This is community outreach work in providing one-on-one support to those who are


experiencing poverty to help them gain access to the services and programs to assist


them to overcome barriers. The incumbent works with a wide variety of community


social service agencies, including not-for profit organizations, government departments,


libraries, community centres and First Nations. Considerable independence of


judgement and action is exercised by the incumbent in carrying out the day to day


duties and responsibilities of the work within the limits of established policies,


procedures and guidelines.


Illustrative Examples of Work


Meet one-on-one with individuals to co-create action plans and support them to
navigate social service systems.
Interact with community service agencies to obtain and provide information on
services. Provide additional advocacy for individuals when necessary.
Makes enquiries regarding services on behalf of individuals if they are unable to
do so for themselves.
Allocates emergency discretionary funds to individuals as needed in a fair and
non-discriminatory manner.
Maintains up-to-date information regarding relevant programs and services
available in the community.
Maintains collection of data for monthly statistics and reporting. May attend relevant committee meetings or community events.
Required Knowledge, Abilities & Skills


Considerable knowledge of the practices, techniques and principles relating to
social support work.
Strong awareness of the care and discretion required to support individuals in
crisis.
Sound knowledge of North Shore social service agencies. Ability to communicate well (verbal and written), work independently, and with a
diverse group of individuals.


Demonstrates understanding, sensitivity and appreciation of diverse social and cultural contexts.


Ability to prepare and maintain reports, records, statistics and files related to the work.


Ability to adapt and take action in various situations. Sound computer, writing and research skills.

Desirable Training & Experience


Bachelor's Degree in social services, psychology or related subjects
supplemented by relevant work experience preferably in a counseling capacity;


experience working with vulnerable populations; or equivalent combination of


training and experience.
Training in non-violent crisis intervention, mental health first aid, Safe
Talk/ASSIST suicide prevention would be considered an asset.
Required Licenses, Certificates & Registrations


BC Class 5 Driver's License and use of a car for work Emergency First Aid/CPR
Hours of Work


Part-time - 20 hours per week Please note that schedule and hours are subject to change based on community
needs.


Job Type: Part-time


Education:


AEC / DEP or Skilled Trade Certificate (required)
Work Location: In person