Job Description

About Feathery

Feathery automates data intake workflows for insurance and wealth management companies. Our customers--including industry leaders like Zurich and Sequoia Financial--use Feathery to power mission-critical workflows such as insurance underwriting, client onboarding, and automated account openings.

Having grown revenue 6x YoY for the past two years, Feathery is rapidly expanding across financial services--and beyond.

Why We're Looking for You

As Feathery partners with more--and larger--financial services customers, we're looking for a Solutions Engineer to work directly with our most strategic accounts and ensure their success with Feathery.

This is a high-impact, customer-facing role that blends technical problem-solving with commercial insight. You'll help prospective and existing customers design complex workflows on our platform, act as a trusted advisor through onboarding and implementation, and influence our product roadmap with real-world customer needs.

If you enjoy building, thrive in fast-moving environments, and love working directly with customers to solve meaningful problems, you'll thrive here.

About the Role

As a founding member of the Solutions Engineering team, you'll work across the full customer lifecycle--owning pre-sales proof-of-concepts, post-sales onboarding, and long-term success.

You'll become an expert in the Feathery platform and collaborate with product, engineering, and go-to-market teams to ensure customers build powerful, scalable workflows.

You'll also help shape the foundation of our solutions engineering function--defining best practices, mentoring future team members, and scaling our internal processes as the company grows.

What You'll Do

Own technical scoping, proof-of-concepts, and onboarding for key customers Partner with customers to design and implement complex workflows on the Feathery platform Act as the voice of strategic customers, surfacing insights and pain points to the product team Create technical content (e.g., example apps, docs, guides, videos) to help customers learn and succeed Help define and scale the solutions engineering function--including interviewing and mentoring future hires

About You

Experience working directly with customers in a technical capacity (e.g., solutions engineering, sales engineering, customer success, or technical support) Strong problem-solving mindset and ability to think through edge cases, particularly in data-heavy or workflow-based platforms Basic understanding of JavaScript (enough to guide customers writing scripting logic for workflows) Excellent communication skills, with the ability to bridge technical and non-technical stakeholders Proactive, resourceful, and comfortable operating in an early-stage, fast-paced environment
If you're excited about helping financial services companies streamline critical workflows--and want to play a key role in shaping the customer experience at a fast-growing startup--we'd love to hear from you.

Job Type: Full-time

Pay: $80,000.00-$100,000.00 per year

Benefits:

Commuter benefits
Work Location: Hybrid remote in Toronto, ON M5H 2L3