Job Description

Description

To respond to the priorities of the Government of Ontario through the passage of the Bill 5, Protect Ontario by Unleashing Our Economy Act 2025, the resource may be partially assigned to Bill 5 related projects or initiatives on an as needed basis.


"This position is listed as "Hybrid"; the resource is expected to work 7.25 hours per calendar day between the standard wording hours of 8:00 AM and 5:00 PM (excluding lunch breaks) every Monday to Friday inclusive. As part of the hybrid arrangement, the resource is required to be onsite on 3 days at the designated OPS office location and work remotely on 2 days."


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General Skills

Experience in programming and analysis; Salesforce Public Sector Solutions CRM software package support at the specified experience level


Ability to collaborate with IT Professionals throughout the Software Development Life Cycle

Experience in design, code, test, debug and document applications

Experience in application design, latest design patters, deployment and troubleshooting

Experience with relational and hierarchical database technologies

Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts

Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills

A team player with a track record for meeting deadlines Salesforce Public Sector Solutions Software Development Skills

Knowledge and experience with specific Salesforce Public Sector Solutions and anticipated future releases high availability solution design and implementation

Knowledge and experience with specific Salesforce Public Sector Solutions enterprise architecture methodologies, design standards and tools

Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging

Ability to provide post-implementation support and resolve any post-implementation technical issues

Experience conducting design walkthrough sessions with project team

Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Ability to provide user and system documentation as required

Desirable Skills

Experience with building Salesforce solutions based on user stories and low level designs

Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code

Strong experience delivering products in Agile/Scrum mode.

Map Salesforce capabilities, features and best practices against business and technical requirements by performing fit-gap analysis against Salesforce cloud, service, community, available tools available within AppExchange and Salesforce Platform

Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC)

Hands-on knowledge of Apex, lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web services

Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.

Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On

Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT

Experience with deployment tools such as GitLab, Jenkins, etc.

Must Have

5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code

Certified Salesforce Platform Developer I or equivalent experience

Salesforce Certified OmniStudio Developer

Salesforce Certified Experience Cloud Consultant

Salesforce Certified Administrator

Knowledge Transfer Requirements:

Knowledge transfer is expected to occur through the duration of the assignment through regular meetings, touchpoints, and working sessions with LRC staff

All design, development and artefacts, including all relevant and complete documents must be transferred to the ministry in the designated repositories provided

Evaluation Criteria

Criteria 1: Salesforce Experience

Criteria 1= 30 points

(weighted score)


More than 4 years experience (including recent experience) solutioning and hands-on configuring in Salesforce

Salesforce Certified Platform Developer I

Salesforce Certified OmniStudio Developer

Salesforce Certified Experience Cloud Consultant

Salesforce Certified Administrator

Criteria 2: Design, Analysis, Development and Configuration

Criteria 2 = 35 points

(weighted score)


Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions


Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments

Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms

Demonstrated experience designing and supporting the development of prototypes and proof of concepts

Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues

Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments

Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities

Experience conducting diagnostics and determining methods to help incident management

Experience implementing AODA compliant solutions

Criteria 3: Communication and Documentation

Criteria 3 = 25 points

(weighted score)



Excellent analytical, problem solving and decision-making skills


Excellent communication skills, both written and verbal

Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations

Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete

Experience documenting processes and technical designs and updating build books

Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process

Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy

Criteria 4: Agile Experience

Criteria 4 = 5 points

(weighted score)


Experience with Agile scrum methodologies

Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps

Thorough understanding of SDLC, specifically DEV processes in agile development environments

Criteria 5: Public Sector Experience

Criteria 5 = 5 points

(weighted score)



Previous experience working in Government or Public Sector organizations

Experience Requirements

To respond to the priorities of the Government of Ontario through the passage of the Bill 5, Protect Ontario by Unleashing Our Economy Act 2025, the resource may be partially assigned to Bill 5 related projects or initiatives on an as needed basis.


This is a hybrid work position - 3 days a week in Guelph office at 1 Stone Rd W.



Responsibilities:


Undertakes the design of hosting technology solutions based on the client's service specifications, standards, policies, best practices and cost models, in order to meet client Salesforce Public Sector Solutions CRM application business requirement and project/initiative deliverables.

General Skills

Knowledge of Salesforce Public Sector Solutions CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.

Develop end-to-end features across Salesforce, Mulesoft, and other services.

Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.

An understanding of how to develop complex Salesforce Sales Cloud features, breaking down the work into components and milestones that stakeholders can easily understand

Write concise, well-crafted code and tests.

Provide detailed estimates and work breakdown structure for assigned tasks


Supplier Comments

Closing Date/Time: 2025-12-16, 3:45 p.m.

Max submission: 1 (one)

This position is listed as "

Hybrid

"; the resource is expected to work 7.25 hours per calendar day between the standard wording hours of 8:00 AM and 5:00 PM (excluding lunch breaks) every Monday to Friday inclusive. As part of the hybrid arrangement, the resource is required to be

onsite on 3 days at the designated OPS office location and work remotely on 2 days.

Must Have

5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code

Certified Salesforce Platform Developer I or equivalent experience

Salesforce Certified OmniStudio Developer

Salesforce Certified Experience Cloud Consultant

* Salesforce Certified Administrator