Who we are: MAVES International Software provides advanced software solutions for 3rd Party Logistics services providers who support multiple clients\' warehousing and transportation requirements. Our flagship offering, ViewPoint Logistics\xe2\x84\xa2, which includes both WMS and TMS functions, enables the 3PL service provider to manage their operations in real-time using simple, powerful tools that will improve the agility and profitability of their business. Role: As a MAVES Business Services group member, experience in 3rd Party Logistics (WMS, TMS, Supply Chain Execution) is fundamental and mandatory. The Business Services group provides and facilitates client-facing services, including account management, project management, training, application consulting, and validation testing. We are looking for a detail-oriented, proactive team player and a self-starter with solid skills in communication and analysis. You are equally comfortable communicating with external industry people and internal technical people. You require little supervision to accomplish assigned tasks. Responsibilities include: \xc2\xb7 Determine and document user requirements for business processes. \xc2\xb7 Manage multiple projects and activities of varying complexity while under time constraints \xc2\xb7 Assist with Quality Assurance & software application testing, as required, to ensure the product meets the functional specification and ergonomic standards established by Maves \xc2\xb7 Documentation of Processes, Client Requirements, Training Materials, User Guides, Project Plans, and Technical & functional Specifications. \xc2\xb7 Help establish and document methods for testing business applications \xc2\xb7 Work closely with key customers to keep them updated on process changes designed to improve service \xc2\xb7 Be the first line of communication with customer issues, helping manage client expectations \xc2\xb7 Work with project managers to develop new project plans and see them through to completion \xc2\xb7 Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with all \xc2\xb7 Research new training materials and methodologies that will enhance our internal and client-focused training procedures \xc2\xb7 Other duties as assigned Qualifications and Skills: \xc2\xb7 Bachelor\'s degree or similar community college certification is preferred. \xc2\xb7 Min 3+ years of work experience in the Logistics, transportation, or Warehousing industry in a similar capacity \xc2\xb7 Experience working in a client/customer-facing role within a supply chain or software organization and experience with Business Requirements Analysis. \xc2\xb7 Working experience with WMS and TMS systems. \xc2\xb7 Practical application ability with Microsoft Office and Google Workspace \xc2\xb7 Experience with databases and SQL queries is preferred \xc2\xb7 Detail oriented with advanced problem-solving and analytical skills \xc2\xb7 Excellent listening and comprehension skills \xc2\xb7 Extensive user testing and project management experience \xc2\xb7 Fluent in English - both written and spoken \xc2\xb7 Strong presentation skills \xc2\xb7 Excellent team-building, organization, and leadership skills and a desire to join a diverse workforce \xc2\xb7 Technical background and knowledge would be beneficial \xc2\xb7 Experience with Maves\' ViewPoint Logistics\xe2\x84\xa2, Software would be beneficial Primary Location: Greater Toronto Area (preferred) Schedule: Full-time Job Type: Full-time Travel: Occasional If the following describes you, then send us your resume \xe2\x80\xa6 You are excited to drive change, have a passion for creating the best solutions, solve problems, continually improve your work, and rise to any challenge \xc2\xb7 You are a keen learner, and you enjoy the challenge of the unknown \xc2\xb7 You have a strong work ethic and are motivated by a job well done \xc2\xb7 You are a great team player NOTE: As part of the application process, each applicant must attach to their resume a cover letter that, at a minimum, addresses the following questions: \xc2\xb7 What interests you about this particular opportunity? \xc2\xb7 How familiar are you with the 3rd Party Logistics industry? \xc2\xb7 Have you experience with WMS Software? Job Types: Full-time, Permanent Salary: From $55,000.00 per year Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• logistics: 3 years (required)

Work Location: Hybrid remote in Richmond Hill, ON