Job Description

Job Summary:

Would you like to help some of Europe\'s largest organisations solve their cloud and IT operations challenges?

NetApp\'s Cloud Insights (CI) is a cloud-based monitoring and analytics solution designed to provide comprehensive visibility and insights into an organization\'s infrastructure, whether it\'s on-premise or in the cloud. As a Cloud and Software Solution Architect, you will help design and prove innovative solutions for client cloud and infrastructure observability, monitoring and reporting needs. You will partner with NetApp sales counterparts and client technical leadership to understand the customer\'s challenges, architect appropriate solutions, design and run proof-of-concepts and onboard customers into active consumption. You - alongside sales specialists and leadership - will create and execute on a strategy for success for our Cloud Insights SaaS business across the UK and Ireland and the wider European market.

Primary Responsibilities:

Pre-sales:

Work closely with sales specialists to understand customer needs, and the fit of the solutions NetApp offers

Design solutions that may include one or more of software, cloud subscriptions and professional services; running technical workshops to demonstrate those solutions

Design and run proof-of-concepts to illustrate the fit of solutions within the customer\'s environment

Assist with the development of business cases and return on investment (ROI) calculations

Handover new customer wins to professional services and / or customer success functions

Evangelism:

Presenting at customer and partner executive briefings, NetApp and partner sales meetings, etc.

Participating in / host industry meet-ups and user groups

Publishing videos, reference architectures, significant wins, etc, internally and / or externally

Improvement / learning time:

Staying abreast of the latest developments in public cloud and infrastructure services

Acquiring / maintaining technical expertise

Developing or enhancing processes and techniques employed by our sales and technical teams

Qualifications:

Excellent verbal and written communication skills in English

At least three years of experience in a technical, customer-facing role

Enthusiasm to learn and try new things

Practical experience in cloud and on-prem infrastructure landscape, ideally including compute, storage, networking, containers / container orchestration

A willingness to travel within Europe to customer locations, and occasionally further afield

Preferred (i.e. nice-to-have) qualifications

Cloud Ops, Software or SaaS sales or presales experience

Knowledge of the monitoring and observability best practices, and vendor landscape

Other language skills (outside of English), e.g. Italian, Dutch, Swedish, German, French

Experience in business intelligence and reporting

Basic scripting and / or basic SQL skills

Experience with traditional, on-prem storage vendors, including Dell EMC, Pure, HPE, Hitachi, IBM and others

Certifications from one or more public cloud providers

Certifications in Kubernetes or Cloud Native concepts

NetApp