Job Description

:Temporary Assignment/Contract long term up to 13 monthsMetrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto's subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.PRESTO is an electronic transit fare payment system in the Greater Toronto, Hamilton and Ottawa areas that eliminates the need for tickets, passes and cash. PRESTO serves more than 5 million customers across 11 transit agencies and processes over $2.5 billion in fares through 67 million boardings per month (pre-pandemic). Today, PRESTO offers one of the most globally advanced fare payment systems in the world having delivered new ways to pay for customers, including real time PRESTO Contactless with credit and Interac debit and PRESTO in Mobile Wallet across its transit agency clients, including the Toronto Transit Commission (TTC). Enhancing the customer experience through continuous improvement while working with our transit agency clients to support their needs, and maintaining a system that performs exceptionally, continue to drive PRESTO toward making transit better for all.Payments (PRESTO) is seeking an experienced Site Reliability Engineering (SRE) Architect for a Contract role until Dec,2025 to join our engineering team. The ideal candidate will be responsible for designing, implementing, and maintaining reliable and scalable systems that support our product and engineering efforts. This role involves collaboration across various teams to enhance our infrastructure, improve service reliability, and optimize operational efficiency. The candidate will have experience in hands-on development, building & maintaining end-to-end architectures, roadmaps, design and implement solutions especially in the site reliability engineering/monitoring/observability& DevOps fields.What will I be doing?

• Architectural Design: Design and implement scalable and reliable systems architecture, focusing on performance, availability, and security. Includes integration of all technical system across PRESTO ecosystem & vendor products.
• Observability, Monitoring & Metrics: Establish and optimize monitoring, alerting, and logging solutions to gain visibility into system health and performance.
• Collaboration: Work closely with business stakeholders & development teams to integrate SRE practices into the software development lifecycle at PRESTO.
• Capacity Planning: Analyze system capacity and performance metrics to forecast and plan for future needs.
• Documentation: Create and maintain comprehensive documentation of system architectures, operational procedures, and best practices.
• Mentorship: Provide guidance and mentorship to junior engineers in SRE practices, tools, and technologies.
• Continuous Improvement: Stay current with industry trends, technologies, and best practices to continually improve our SRE capabilities.
• Automation: Develop and maintain automation tools and processes to ensure efficient deployment and monitoring of systems. Automate operational tasks to reduce manual intervention.
• Incident Management: Support post-mortem analyses, root cause investigations, and implement preventive measures to improve system reliability.
• Architectural Governance: Define & ensure adherence of Architecture standards, guideline & governance process.
• Hands-On Development: Collaborate with development teams to design, build, and implement reliable observability software solutions.
• Proof of Concept: Lead the development of proof of concept projects to evaluate new technologies and tools, assessing their viability for production use.
• Product Evaluation: Analyze and evaluate new products and services to enhance system reliability and operational efficiency.

What Skills and Qualifications Do I Need?

• Bachelor's or Master's degree in computer science, Engineering, or a related field.
• Demonstrated experience in Site reliability engineering/Monitoring/Observability, solution architecture, DevOps, systems architecture area or a related role with hands-on development experience. Site reliability engineering area experience preferred.
• Strong understanding of monitoring, logging, and incident management tools (e.g., Elastic Cloud/ELK Stack, Grafana, Prometheus). Elastic or Elastic cloud experience preferred.
• Proven track record of developing proof of concepts for new technologies and conducting thorough product evaluations.
• Proven experience with DevOps & CI/CD tools and methodologies to streamline software delivery. GitHub & GitHub Actions experience preferred.
• Experience with Infrastructure as code (IaC) tools (e.g., Terraform, Ansible). Observability as code (OaC) experience preferred.
• Strong understanding of cloud computing platforms (e.g., Azure, AWS, Google Cloud Platform) and container orchestration tools (e.g., Kubernetes). Experience in Azure cloud with monitoring best practices is preferred.
• Excellent problem-solving skills and ability to troubleshoot complex systems.
• Strong communication and collaboration skills, with a focus on cross-functional teamwork.
• Familiarity with standards like PCI DSS, PII & AODA
• Experience in enterprise architecture frameworks, such as TOGAF or Zachman. SRE related or architecture certifications, such as TOGAF/Azure etc are desirable.
• Strong knowledge of software architecture principles, patterns, and best practices.

Don't Meet Every Requirement?If you're excited about working with Metrolinx but your past experience doesn't quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.Accommodation:We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email .Application Process:All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the before submitting your application.Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.#LI-SS1

Metrolinx