Job Description

MetalBear is looking for an exceptional generalist to join our team as a Solutions Engineer in North America. This is a rare opportunity to design, build, and lead a customer-facing function from the ground up in a high-growth, venture-backed startup. You'll play a critical role in shaping our go-to-market strategy, driving technical success for customers, and ultimately helping define what world-class customer experience looks like at MetalBear.
You'll be joining at a pivotal moment -- right as we hit our scaling stride. Backed by top-tier investors, MetalBear is growing fast, and this role offers both immediate impact and long-term leadership opportunity. Every person on our team is a high performer from a leading company, and we're building something ambitious together.
? What You'll Do

• Own the entire customer journey -- from pre-sales engagement and onboarding to post-sales success and retention.
• Lead technical conversations with prospects and customers, guiding them through demos, Proof-of-Concepts (POCs), and production deployments.
• Act as a trusted advisor, ensuring customers get maximum value from MetalBear's platform.
• Collaborate cross-functionally with Sales, Product, and Engineering to shape our offering based on real customer needs.
• Build from zero-to-one: Help define our customer engineering playbook and scale best practices across regions.

? Why This Role Is Unique

• High ownership: You'll be the first Solutions Engineer in North America, helping shape our customer-facing motion across the region.
• Strategic impact: Your work will directly influence go-to-market strategy, product direction, and customer outcomes.
• Fast career growth: This is a high-visibility role with significant potential to evolve into leadership as we scale.
• Founder and exec access: Work closely with our CEO and leadership team on strategic initiatives.

Startup energy: Join a tight-knit, high-performing team with a strong bias for action and learning.
? What We're Looking For

• 3+ years of experience in high-performance environments (startups, scale-ups, or fast-moving tech companies).
• Strong technical foundation: Proficient with cloud platforms (AWS, GCP, or Azure), modern infrastructure (Kubernetes, microservices), and able to write/read code confidently.
• Customer-centric mindset: You've worked in technical customer-facing roles and know how to communicate clearly, build trust, and drive value.
• Self-starter mentality: Comfortable with ambiguity, resourceful, and thrive in environments with minimal oversight.
• Excellent communicator: You can adapt your message to both technical and business audiences.
• Execution-focused: Strong organizational skills, able to juggle priorities, and deliver high-quality work consistently.
• Bonus: Experience in pre-sales engineering, customer success, or solutions architecture -- especially in quota-carrying or revenue-aligned roles.

? What You'll Get

• A key role in a rapidly scaling startup with outsized ownership.
• Competitive compensation and meaningful equity.
• A front-row seat to company growth, with the chance to shape how we operate at scale.
• A team that values curiosity, drive, and humility.

MetalBear is building for the next generation of developers and infrastructure teams. If you're excited to shape the future of customer experience in cloud-native tech -- we'd love to hear from you.

Skills Required