Job Description

CGI Montreal is seeking a Solution Architect for a major CRM Citizens360 project, a strategic initiative led by a public organization aiming to modernize and optimize the relationship between the administration and citizens.

This large-scale project focuses on enhancing the citizen experience by establishing the technological foundations of an integrated and unified approach to public services.

The goal: to develop a 360 view of the citizen, build a centralized customer reference system, and simplify interactions between citizens and the organization.



Main Responsibilities

The Solution Architect will play a key role in defining, designing, and implementing the target technological architecture.

Key responsibilities include:

Analyze the current state (As-Is): conduct a full audit of existing services and architecture. Model the target state (To-Be): design the target architectures for upcoming digital services. Define the target IT architecture, including:

o applications and service components,

o data exchanges and reference models,

o platforms, cloud/on-premises interconnections, and security components.

Identify organizational and technological prerequisites for the implementation of new digital services. Propose implementation and transition scenarios, including sequencing and integration strategies. Support ongoing projects to ensure their alignment and integration with the target architecture.


Expected Deliverables

Analysis report of existing solutions Global IT architecture models (As-Is / To-Be) Detailed architecture documentation: components, applications, data, flows, security, platforms, identity and authentication Security strategy, risk matrix, and mitigation plan Configuration backup plan Service availability and business continuity plan


Technical Skills Required

Proven experience designing hybrid solutions (cloud / on-premise) Strong command of web technologies, API architectures, and microservices In-depth knowledge of cloud environments (Azure, Microsoft 365, Azure DevOps) Experience with OpenID Connect, SAML 2.0, and federated identity models Experience designing reusable software components and implementing continuous integration (CI/CD) Familiarity with Microsoft and Oracle platforms Strong background in data architecture


Key Skills and Attributes

Excellent abstraction, modeling, and synthesis abilities Strong communication and stakeholder engagement skills (IT and business) Solid experience producing clear and structured architectural deliverables Ability to work effectively in an agile and collaborative environment Technical leadership and a strong sense of governance


Assets

Experience in the public, parapublic, or municipal sector Knowledge of architecture frameworks such as TOGAF or ArchiMate Experience with CRM or MDM (Master Data Management) projects


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Your future duties and responsibilities

Required qualifications to be successful in this role

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