Job Description

Software Support Specialist

Overview

Get your logistics together. Evolve here.


Schaefer System International provides storage, materials handling, logistics and waste technology solutions to businesses throughout North America. We design and manufacture state-of-the-art intralogistic storage and picking solutions for all types of industries as well as plastic containers, pallets, and waste and recycling carts. Headquartered in Charlotte, North Carolina, Schaefer System International is part of the SSI SCHAEFER Group, a global leader in logistics and materials handling founded in 1937 with offices and plants in over 50 different countries. For more information, please visit http://www.ssi-schaefer.com/en-ca.


The Software Support Specialist provides technical support for automated material handling software systems and equipment in warehouses and distribution centers using an array of technical tools to test and commission systems and perform complex troubleshooting and problem solving. The role involves knowledge of software testing, design & debugging, operating systems and databases.

Responsibilities

Essential Functions:

Identifies and resolves issues with Warehouse Management Systems (WMS) and Material Flow Systems (MFS) Recognizes mechanical or logical issues and escalates, as necessary, for resolution Designs and executes test cases for commissioning and identification of system issues Trains internal and external customers to increase system knowledge, resolve issues and prevent issues from recurring Creates and maintains documentation and training materials for system use, service & maintenance Generates, analyzes and maintains reports detailing the daily operations of the systems and to identify opportunities for continued improvement Effectively communicates with team members and customers in high-impact scenarios Some travel required to commission software at customer's sites Shift work on an as needed basis for system support and commissioning
Additional Responsibilities:

Participates in customer and internal meetings Assists software development team with projects and implementations Works as part of an international team to ensure maximum system uptime

Qualifications

Primary Qualifications:

Degree/Diploma in Computer Science or Engineering or equivalent combination of education and experience in similar work Experience with troubleshooting and debugging software Experience with software testing, QA, UAT and commissioning Experience with Linux/Unix and SQL databases (Oracle, MySQL etc.) Experience with service ticketing and issue tracking (ie. Jira) Open to travelling to support system ramp-up and project go-live
Additional Qualifications:

Exposure to object-oriented programming languages (such as Java) or scripting Experience with WMS and ERP is a plus (ie. Manhattan, SAP, MS Dynamics) Experience in industrial automation and supply chain is an asset

What's in it for you?

Competitive compensation plan Excellent performance bonuses RRSP match Medical, dental, and vision benefits (all premium costs paid by us!) Educational reimbursement Work-life balance Safe work environment Discount programs and referral incentives Excellent opportunities for internal growth

How to apply?

We would love to hear from you!


If you are interested in this role, follow the instructions on this page to submit an online application

Want to know more about us?

As the leading provider of intralogistics solutions, SSI SCHAEFER is always looking for dedicated employees who would like to shape the future of intralogistics with us. Our product spectrum ranges from highly dynamic storage and logistics systems to state-of-the-art workshop, company and office equipment to innovative products for waste engineering and recycling.



SSI SCHAEFER developed all of the products and solutions with the passion and expertise of many people. That is why employee satisfaction is so important to us and why we value your dedication. More than 9,500 employees at 70 worldwide operative subsidiaries and at more than ten domestic and international production sites work to create the outstanding quality of the SSI SCHAEFER brand. Please visit www.ssi-schaefer.com



Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our Recruitment Process.