Job Description

Job Summary:
JOB DESCRIPTION - Software Quality Engineer Internship
Location: Toronto, ON or remote in Canada
Division: Universe
Line Manager: Engineer Manager
Contract Terms: 8-month Term commencing February 2026 working 37.5 hours per week
THE TEAM
Universe is a leader in online ticketing for general admission events. We're constantly innovating with a focus on attractions and exhibits and are growing our team! We serve some of the biggest names in entertainment across attractions & clubs with operations spanning 15 countries across North America and Europe.
Our global team of over 60 people, we operate as an independent entity within the larger Ticketmaster/Live Nation family. We set our own roadmap and operate a modern tech stack (i.e., Kubernetes, Docker, Flux and more!), all with the financial backing and resources of a Fortune 500 company.
THE INTERNSHIP
As a Software Quality Engineering Intern at Universe, you will apply your passion for technology and live entertainment to build and test a world-class, highly scalable ticketing platform. In this technical position, you'll work closely with fellow QA specialists to build reliable and scalable test automation solutions and solve tough technical challenges. You'll deliver great quality code and innovative solutions while growing your skills in test automation and quality.
Our clients and their fans rely on Universe to provide a stable and reliable platform that can scale quickly to handle unpredictable demand, large traffic and data volumes. As a Software Quality Engineering Intern, you will be relied upon not just to maintain and add to the existing automated test suite but to help improve the continuing quality of the product by assisting teams to gain a quality-focused mindset.
WHAT YOU WILL BE DOING

• Help develop and implement automation strategies, plans, and frameworks to meet business objectives
• Run existing automated tests, interpreting results and communicating outcomes
• Pair-program with other talented developers
• Learn about the latest automation technologies and trends
• Identify and implement opportunities for continuous improvement in automation processes and tools

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional duties, responsibilities, projects, and team support as needed.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• A passion for automated testing of complex systems
• Exposure to executing all levels of testing: System, Integration, Performance, and Regression
• An independent, fast-learning, self-starter who takes ownership over solving problems
• A passion for quality, including defining and executing test plans, and QA processes and automated test strategy, etc.
• Effective communicator, written and oral, as this role will be working closely with people from all over the organization
• Interest in testing tools and scripting languages such as, Playwright, Selenium, Cucumber, Typescript and/or JavaScript
• Comfort with working in a macOS environment
• Familiarity with DevOps and CI/CD concepts or tools such as Docker, Kubernetes, GitHub Actions, or Argo CD
• Exposure to data store concepts such as PostgreSQL, Mongo, Redis, Clickhouse, or Elasticsearch

YOU (BEHAVIOURAL SKILLS)

• Are Passionate - A love for your craft that pushes you to strive for elegance and quality in your work
• Thrive in Teams - Collaborate with others in a respectful manner and openly share information amongst the team to assist in achieving Ticketmaster goals and objectives
• Are Inquisitive - A forever student, always seeking to learn, hone and level up existing skill set.
• Enjoy Problem Solving and Innovation - Gathering appropriate perspectives and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas.
• Get Excited about testing deployments, finding bugs and shipping code!

The agreed upon compensation language to include in a job posting is as follows:
The expected compensation for this position in British Columbia is:
$25.00 CAD per hour.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the British Columbia Pay Transparency Act. It is estimated based on what a successful British Columbia applicant might be paid. It assumes that the successful candidate will be in British Columbia or perform the position from British Columbia. Similar positions located outside of British Columbia will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Pay Transparency Act, a potential new employee's salary history will not be used in compensation decisions.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
LANGUAGE REQUIREMENT
Due to the nature of the role, this position involves interacting with English-speaking clients, colleagues, stakeholders, suppliers, and so forth. Therefore, a high level of proficiency in English, both verbal and written, is required. While a strong command of English is essential for this role, candidates with a working knowledge of French are also encouraged to apply.

Skills Required