Job Description

Our team is building next-gen AI enabled communication tools, Shift management capabilities and autonomous agents in Microsoft Teams by integrating Agentic AI with knowledge from communications and information from Shifts to serve the needs of frontline users. Come join us!

Microsoft Teams is the central hub for teamwork, bringing together people, content, and tools to enhance team engagement and effectiveness. It plays a pivotal role in Microsoft's vision for modern work, modern life, and modern education. Our team focuses on bringing real value to our frontline customers through Microsoft Teams and Microsoft Copilot. Frontline customers span across multiple industries such as Retail, Healthcare, Manufacturing, Travel, Finance, etc. and have numerous earned differences (e.g. are often mobile-first, often use more voice communication than text communication, etc.) from other kinds of users that makes this a field filled with challenges and opportunities!



We are looking for a

Software Engineer II

who is looking for a high-impact role in a technically exciting area and thrives in a fast-moving, innovative environment. Come shape the future of frontline productivity at the heart of Microsoft Teams and Microsoft 365 Copilot where your ideas matter and your code ships to millions!

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

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As a developer, you will own the development lifecycle of your features. You will come up with the software design and execution plans for your features, implement, test and merge your code, and monitor your features once they deploy to production. You will work with appropriate stakeholders to determine user requirements for a your features. You will contribute to the identification of dependencies, and the development of design documents for a product area and review them with appropriate stakeholders and incorporate their feedback. You will create and implement code for a service or feature, reusing code as applicable. You will contribute to efforts to break down larger work items into smaller work items and provide estimates. You will act as a Designated Responsible Individual (DRI) working on-call to monitor our service for degradation, downtime, or interruptions and gain approval to restore the service by following troubleshooting guides. You will learn about and stay abreast of the implications of privacy, security, compliance and responsible AI requirements with guidance from your technical leaders. During implementation, you will code with diagnosability, reliability, and maintainability in mind and ship your code alongside appropriate test automation. You will learn about and apply best practices in coding patterns wherever possible. You will use feature rollout flags to enable new features and experimentation (e.g. A/B testing) to evaluate features in production. Embody our culture and values

Qualifications

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Required Qualifications:

Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python + OR equivalent experience.
2+ years experience working on complex applications or backend systems development

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check:

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Master's Degree in Computer Science or related technical field AND 3+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python + OR Bachelor's Degree in Computer Science or related technical field AND 5+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
+ OR equivalent experience.

Software Engineering IC3 - The typical base pay range for this role across Canada is CAD $85,000 - CAD $166,800 per year.

Find additional pay information here:


https://careers.microsoft.com/v2/global/en/canada-pay-information.html



Microsoft will accept applications for the role until September 22, 2025

#frontline #ai #communications #shifts #engineering #m365 #teams
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.