Job Description

Location:
Edmonton, AB, CA, T5J 0E5 Toronto, ON, CA Calgary, AB, CA Vancouver, BC, CA
Req ID: 49414
Jobs by Category: Technology Solutions
Job Function: Technology
Status: Full Time
Schedule: Regular

Description

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Drive innovation. Empower teams. Deliver world-class video experiences.

Join us on a transformational journey

Are you passionate about building high-performing engineering teams and delivering seamless customer experiences? Do you thrive at the intersection of software development, cloud operations, and customer impact? Join TELUS as a Software Development Manager leading the backend development and operations for our TELUS TV+ metadata platform and customer facing APIs, the services powering millions of Canadians' entertainment experiences across iOS, Android, web, FireTV, and more.





We are reimagining how customers access, discover, and enjoy content. Your leadership will directly influence the TELUS TV+ platform, enabling a frictionless setup experience and helping us achieve our mission of delivering reliable, scalable, and customer-focused video solutions.

What you'll do in this role

As a Software Development Manager, you will lead a talented team of backend engineers and drive operational excellence for our metadata services and customer-facing APIs. In this role, your focus will be:

Leadership & Team Empowerment

+ - Lead, coach, and mentor a high-performing squad of backend engineers, fostering a DevOps-first and customer-first mindset - Inspire innovation, technical ownership, and continuous learning within the team

Technical & Delivery Excellence

+ - Oversee the design, development, deployment, and operation of APIs powering multiple TELUS TV+ client applications - Drive improvements in our software development lifecycle (SDLC), release practices, and end-to-end delivery pipelines
- Partner with product managers, architects, to define feature roadmaps, prioritize work, and deliver with quality

Operational Reliability & Customer Experience

+ - Champion an operations mindset by ensuring high availability, observability, and performance across services - Lead initiatives to reduce setup friction and customer-impacting errors and collaborate with cross-functional teams to identify and resolve customer pain points.

Qualifications

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What You Bring:

+ - 5+ years in software development leadership, managing backend/API engineering teams - Proven experience delivering cloud-native, microservices-based solutions at scale
- Strong understanding of API design, distributed systems, and service observability
- Extensive hands-on experience across the full software development lifecycle (SDLC), including designing, coding, testing, deploying, and operating complex software systems
- Strong foundation as a software engineer with prior experience in developing, troubleshooting, and delivering high-quality solutions before moving into leadership roles
- Demonstrated ability to deliver high-quality, customer-centric software solutions that scale to millions of users
- Hands-on knowledge of DevOps practices, CI/CD pipelines, and site reliability principles
- Track record of improving SDLC processes, engineering velocity, and operational health
- Excellent communication skills to collaborate across engineering, product, operations, and executive leadership

Nice-to-Haves

+ - Experience in video streaming, metadata systems, or large-scale content platforms - Familiarity with GCP (Cloud Run, GKE, Spanner, Pub/Sub) or similar cloud platforms
- Background in capital planning, cost optimization, or vendor management
- PMP, CSM, or equivalent Agile leadership certifications

#LI-REMOTE #LI-HYBRID


Salary Range: $110,000-$166,000
Performance Bonus or Sales Incentive Plan: 20%
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:


Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both, based on the role's requirements Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more ...

A bit about us

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We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.


You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.


Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.