Job Description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Do you want to be part of a fast-paced and innovative team where your work and ideas will impact more than 70 billion customer interactions in over 100 countries each year through the power of the cloud and AI?
As a Software Developer Intern on the Recording and Quality Management Team, you will be using your technical expertise to deliver new features and drive continuous improvement of existing services. You will work in a fast-paced AI-first environment that supports continuous change, innovation, and experimentation. You will work with both established and cutting-edge technologies like Java, JavaScript, React, Python, Cursor, Amazon Kiro, Amazon Q, Kafka, DynamoDB, Redis, AWS Lambda, and various other AWS services to build on our microservices architecture. You should demonstrate knowledge or interest in one or more of these technologies, and a drive to learn and apply new technologies -- including AI -- to current or future projects.
This team welcomes interns and as part of this tradition, you will be a key member of our team. You will be learning all aspects of the development cycle including design, implementation, testing, bug fixing and automation. We want you to come to us with ideas and there is no limit to what you can accomplish in the internship.
Responsibilities:

• Design and develop high-quality software collaboratively through its entire lifecycle
• Deliver resilient, scalable and maintainable cloud applications built on top of AWS infrastructure
• Explore innovative technologies to support continuous improvement
• Sustain quality by demonstrating ownership in your work

Qualifications:

• Currently enrolled in computer science, computer engineering, or related disciplines
• Experience with Java or Python programming (or similar languages)
• Interest in solving technical software problems
• Solid communication skills
• Dedicated team player who enjoys collaborating with others

Technology Stack:

• Backend: Java, Spring Boot, Python.
• Frontend: JavaScript, HTML/CSS, React/Redux, Knockout
• Amazon Web Services: EC2, S3, CloudFormation, CloudWatch, Lambda, DynamoDB, SQS, Kafka, Redis.
• AI Tools: Amazon Q, Amazon Kiro, Cursor

If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at .
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Skills Required