Job Description

Candidate profile details:

• Degree/Certifications Required: Post secondary
• Years of Overall Experience: 3-4 yrs
• Ideal Candidate Background: good understanding of development, analysis, application maintenance.
• Able to development Java J2EE experience
• Log analysis
• Understanding of web
• Debugging and troubleshooting
• How will performance be measured: quality of work, deliverables
• Stakeholders interaction - yes 50% or more

Selling Points of Position (CVP):

• Providing solutions
• Visibility to production environments and network setting,

Summary of day-to-day responsibilities:

• Ensure that the application is healthy
• Looking into logs and analysis the problem - resolving production problems - but not developing a code for it.

:

• Provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area.

Experience & Education:

• Undergraduate degree or Technical Certificate
• 3-5 years relevant experience
• Must Have : Java-J2EE, Development Experience in all phases of SDLC, Understanding of WAS and JBOSS Console settings, Expertise in log analysis
• Good to have : Monitoring tools/Logs monitoring (Dynatrace, Splunk, Datadog, etc.), SQL Queries, Splunk Query Language, Linux/Unix, ServiceNow, Jira

Customer:

• Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate
• Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
• Partner with key stakeholders to schedule packaging and release new applications in a timely manner; reduce change execution times by planning implementations with parallel work streams
• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
• Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Partners with relevant teams to schedule packaging and release new applications in a timely manner; reduces change execution times by planning implementations with parallel work streams where possible
• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution; communicate project status and provide timely escalation of issues to ensure project objectives are met
• Deliver effective and defect-free support (application, software and/or operations), researching system issues / opportunities, overseeing the execution of recommendations and maintaining accurate documentation
• Interact with clients to provide quality service/solutions consistent with objectives and client requirements
• Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
• Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area
• Schedule changes to supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business
• May develop a working relationship with 3rd party vendors as required to fulfill support requirements
• Act as partner in scheduling, packaging and releasing new applications and manage all application releases according to approved governance and gating criteria
• Develop understanding of technical aspects of project / break-fix development related to the application and provide advice/guidance to Developers and Solution Designers
• Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance
• Provide effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues
• Perform incident management role (communicator, tracker, escalator, driver, etc.) for outages; communicate to clients during service outages
• Improve stability of the production environment by assisting in setting up, maintaining and monitoring applications/system

Shareholder:

• Monitor system lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required
• May monitor the performance of the environment by using meaningful metrics
• Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing
• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization
• Ensure effective change management discipline is use
• Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
• Follow standards, policies and procedures to ensure compliance with the Disaster Recovery Plan (DRP) and applicable Business Recovery Plans (BRP)
• Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
• Make effective use of the cost management processes in place in own unit
• Continuously enhance knowledge/expertise in services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• Keep current with industry and/or business trends
• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution
• As required, support the development of business cases, RFI/RFP and service level agreements with vendors/suppliers consistent with IT requirements/guidelines

Employee/Team:

• Work effectively as a team, supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
• Participate in off hours support and on call rotation to support scheduled, or break/fix activities

Breadth & Depth:

• Performs work on all aspects of the application/system support
• May act as a reference for team members or clients
• Applications/systems are moderate to highly complex and performed under minimal management supervision
• Actively involved in resolving client applications issues
• May configure, upgrade, administer business applications in co-ordination with appropriate stakeholders
• May develop scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environment
• Performs problem determination including data gathering and analysis
• Generally reports to a Manager or Senior Manager

Must-Have Hard Skills:

• Java J2EE experience
• knowledge of MQ configuration on waxfair
• Development Experience in all phases of SDLC
• Understanding of WAS and JBOSS Console settings
• Expertise in log analysis

Nice-To-Have:

• Monitoring tools/Logs monitoring (Dynatrace, Splunk, Datadog, etc.)
• SQL Queries
• Splunk Query Language
• Linux/Unix, ServiceNow, Jira

Job Details
13649
Contract
12 months
Toronto
49.00 CAD
Recruiter
Arshdeep Kaur

Skills Required