Job Description

Task 1

Monthly Performance Status Report (where applicable)

Deliverables

All deliverables that consultant worked on during past month are included Progress and specific accomplishment against the deliverable are described Status of consultant's deliverable compared to the project Baseline

Estimated Completion Date

Monthly

Task 2

Review Technical Design Revise Technical Design Based on Review Develop automation scripts based on technical design Implement & Promote to User Test environment Implement & Promote Production environment Document for Knowledge transfer Provide support to the development of integration and data migration requirements Provide support to the Q&A phase of the project Provide stabilization support post the project go-live

Deliverables

Task 3

Knowledge transfer to ministry staff

Deliverables

Documentations Walk-through sessions

Estimated Completion Date

Throughout the project

Skills SetKnowledge and expertise in administrating and developing of Oracle Siebel, UCM, OID, BIP, OCH, OEDQ and CRM technologies Extensive knowledge and hands-on expertise in administering and developing Oracle Siebel 2023, including UCM, OID, BIP, OCH, OEDQ, and CRM technologies. Proficient in Siebel Tools, configuration, workflows, scripting, Open UI customization, and working with Oracle Database for performance optimization. Experienced with Siebel modules (Call Center, Sales, Service, Marketing), workflow automation, EAI integrations, and large-scale data migration using EIM. Skilled in system integration, security model configuration, and enterprise solution design, ensuring scalable, compliant, and user-centric implementations. Minimum 5 years of experience in DevOps toolsets in Azure Cloud, including but not limited to, Docker, Ansible, Packer, Terraform, Azure DevOps Pipelines, OpenShift. Working knowledge and experience in git, including branching and merging strategies (e.g. git-flow), collaborating via pull request and practicing GitOps Working knowledge and experience of designing and implementing infrastructure as code build automation using Terraform and immutable infrastructure with Ansible and Packer Minimum 10 years of experience in systems, data communications and telecommunication technology including experience with RedHat Enterprise Linux V7+, UNIX Solaris V10 and Mainframe IMS Connect, system software and System tools Working knowledge and experience of implementing instances/applications performance tuning, storage/capacity management, DB migration/upgrade, Backup/Disaster Recovery (DR) strategies Working knowledge and experience of clustering Load Balancers, and Firewall configuration and accomplishing the same in Azure cloud Experience with technologies (J2EE, Java) and web technologies (Node.js, Azure Functions, Serverless, Pub/Sub event driven systems, Azure App Gateway) Experience with Informatics Power Centre tools, Designer, Workflow Manager, Workflow Experience on application monitoring and support Highly skilled analysis and problem-solving skills

Technical Knowledge - 30%

Knowledge and expertise in administrating and developing of Oracle Siebel, UCM, OID, BIP, OCH, OEDQ and CRM technologies Extensive knowledge and hands-on expertise in administering and developing Oracle Siebel 2023, including UCM, OID, BIP, OCH, OEDQ, and CRM technologies. Proficient in Siebel Tools, configuration, workflows, scripting, Open UI customization, and working with Oracle Database for performance optimization. Experienced with Siebel modules (Call Center, Sales, Service, Marketing), workflow automation, EAI integrations, and large-scale data migration using EIM. Skilled in system integration, security model configuration, and enterprise solution design, ensuring scalable, compliant, and user-centric implementations. Extensive experience in WebLogic V12, WebSphere V9, Informatica V10 configuration, customization, upgrading, and patching Extensive experience in DevOps toolsets in Azure Cloud, including but not limited to, Docker, Ansible, Packer, Terraform, Azure DevOps Pipelines, OpenShift Working knowledge and experience in git, including branching and merging strategies (e.g. git-flow), collaborating via pull request and practicing GitOps Working knowledge and experience of designing and implementing infrastructure as code build automation using Terraform and immutable infrastructure with Ansible and Packer Working knowledge and experience of implementing instances/applications performance tuning, storage/capacity management, DB migration/upgrade, Backup/Disaster Recovery (DR) strategies Working knowledge and experience of clustering Load Balancers, and Firewall configuration and accomplishing the same in Azure cloud Experience with technologies (J2EE, Java) and web technologies (Node.js, Azure Functions, Serverless, Pub/Sub event driven systems, Azure App Gateway) Mid-Tier refresh initiatives experience with technologies (Docker, Ansible, Packer, Terraform) in Azure cloud environment

Support & Troubleshooting - 25%

High skilled problem solving, reasoning and trouble-shooting experience to provide advice and resolve data recovery issues in a multi-platform environment

Support for pre-production and production systems on 7/24/365 basis for application and middleware

Experience conducting system monitoring and performance and data integrity in accordance with ITIL standards

Operations - 25%

Experience on supporting enterprise business and infrastructure projects

Experience in Incident Management, Change Management

Ability to perform performance analysis

Experience in resource usage tracking, analysis

Ability to perform log searches for problem solving, audit and performance checking

Experience in emergency problem resolution

Ability to provide ad-hoc reporting

Interpersonal & Communication Skills - 15%

Strong oral and written communications and interpersonal skills with experience making presentation, liaising with staff to resolve issues, and working as part of a technical multi-disciplinary team

Based on management's request, the ability to provide support to internal and external clients on a 7/24 basis

Experience in coordinating and providing leadership to staff and stakeholders

Public Sector Experience - 5%

Working knowledge of Transportation Safety architecture, applications, databases, and systems

Must have:

Knowledge and expertise in administrating and developing of Oracle Siebel, UCM, OID, BIP, OCH, OEDQ and CRM technologies Extensive knowledge and hands-on expertise in administering and developing Oracle Siebel 2023, including UCM, OID, BIP, OCH, OEDQ, and CRM technologies. Proficient in Siebel Tools, configuration, workflows, scripting, Open UI customization, and working with Oracle Database for performance optimization. Experienced with Siebel modules (Call Center, Sales, Service, Marketing), workflow automation, EAI integrations, and large-scale data migration using EIM.

Nice to have

* OPS experience