Job Description

:
Task 1
Monthly Performance Status Report (where applicable)
Deliverables

• All deliverables that consultant worked on during past month are included
• Progress and specific accomplishment against the deliverable are described
• Status of consultant's deliverable compared to the project Baseline
• Estimated Completion Date

Monthly
Task 2

• Review Technical Design
• Revise Technical Design Based on Review
• Develop automation scripts based on technical design
• Implement & Promote to User Test environment
• Implement & Promote Production environment
• Document for Knowledge transfer
• Provide support to the development of integration and data migration requirements
• Provide support to the Q&A phase of the project
• Provide stabilization support post the project go-live

Deliverables
Task 3

• Knowledge transfer to ministry staff

Deliverables

• Documentations
• Walk-through sessions

Estimated Completion Date
Throughout the project
Skills Set

• Knowledge and expertise in administrating and developing of Oracle Siebel, UCM, OID, BIP, OCH, OEDQ and CRM technologies
• Extensive knowledge and hands-on expertise in administering and developing Oracle Siebel 2023, including UCM, OID, BIP, OCH, OEDQ, and CRM technologies.
• Proficient in Siebel Tools, configuration, workflows, scripting, Open UI customization, and working with Oracle Database for performance optimization.
• Experienced with Siebel modules (Call Center, Sales, Service, Marketing), workflow automation, EAI integrations, and large-scale data migration using EIM.
• Skilled in system integration, security model configuration, and enterprise solution design, ensuring scalable, compliant, and user-centric implementations.
• Minimum 5 years of experience in DevOps toolsets in Azure Cloud, including but not limited to, Docker, Ansible, Packer, Terraform, Azure DevOps Pipelines, OpenShift.
• Working knowledge and experience in git, including branching and merging strategies (e.g. git-flow), collaborating via pull request and practicing GitOps
• Working knowledge and experience of designing and implementing infrastructure as code build automation using Terraform and immutable infrastructure with Ansible and Packer
• Minimum 10 years of experience in systems, data communications and telecommunication technology including experience with RedHat Enterprise Linux V7+, UNIX Solaris V10 and Mainframe IMS Connect, system software and System tools
• Working knowledge and experience of implementing instances/applications performance tuning, storage/capacity management, DB migration/upgrade, Backup/Disaster Recovery (DR) strategies
• Working knowledge and experience of clustering Load Balancers, and Firewall configuration and accomplishing the same in Azure cloud
• Experience with technologies (J2EE, Java) and web technologies (Node.js, Azure Functions, Serverless, Pub/Sub event driven systems, Azure App Gateway)
• Experience with Informatics Power Centre tools, Designer, Workflow Manager, Workflow
• Experience on application monitoring and support
• Highly skilled analysis and problem-solving skills

Technical Knowledge - 30%

• Knowledge and expertise in administrating and developing of Oracle Siebel, UCM, OID, BIP, OCH, OEDQ and CRM technologies
• Extensive knowledge and hands-on expertise in administering and developing Oracle Siebel 2023, including UCM, OID, BIP, OCH, OEDQ, and CRM technologies.
• Proficient in Siebel Tools, configuration, workflows, scripting, Open UI customization, and working with Oracle Database for performance optimization.
• Experienced with Siebel modules (Call Center, Sales, Service, Marketing), workflow automation, EAI integrations, and large-scale data migration using EIM.
• Skilled in system integration, security model configuration, and enterprise solution design, ensuring scalable, compliant, and user-centric implementations.
• Extensive experience in WebLogic V12, WebSphere V9, Informatica V10 configuration, customization, upgrading, and patching
• Extensive experience in DevOps toolsets in Azure Cloud, including but not limited to, Docker, Ansible, Packer, Terraform, Azure DevOps Pipelines, OpenShift
• Working knowledge and experience in git, including branching and merging strategies (e.g. git-flow), collaborating via pull request and practicing GitOps
• Working knowledge and experience of designing and implementing infrastructure as code build automation using Terraform and immutable infrastructure with Ansible and Packer
• Working knowledge and experience of implementing instances/applications performance tuning, storage/capacity management, DB migration/upgrade, Backup/Disaster Recovery (DR) strategies
• Working knowledge and experience of clustering Load Balancers, and Firewall configuration and accomplishing the same in Azure cloud
• Experience with technologies (J2EE, Java) and web technologies (Node.js, Azure Functions, Serverless, Pub/Sub event driven systems, Azure App Gateway)
• Mid-Tier refresh initiatives experience with technologies (Docker, Ansible, Packer, Terraform) in Azure cloud environment

Support & Troubleshooting - 25%

• High skilled problem solving, reasoning and trouble-shooting experience to provide advice and resolve data recovery issues in a multi-platform environment
• Support for pre-production and production systems on 7/24/365 basis for application and middleware
• Experience conducting system monitoring and performance and data integrity in accordance with ITIL standards

Operations - 25%

• Experience on supporting enterprise business and infrastructure projects
• Experience in Incident Management, Change Management
• Ability to perform performance analysis
• Experience in resource usage tracking, analysis
• Ability to perform log searches for problem solving, audit and performance checking
• Experience in emergency problem resolution
• Ability to provide ad-hoc reporting

Interpersonal & Communication Skills - 15%

• Strong oral and written communications and interpersonal skills with experience making presentation, liaising with staff to resolve issues, and working as part of a technical multi-disciplinary team
• Based on management's request, the ability to provide support to internal and external clients on a 7/24 basis
• Experience in coordinating and providing leadership to staff and stakeholders

Public Sector Experience - 5%

• Working knowledge of Transportation Safety architecture, applications, databases, and systems

Must have:

• Knowledge and expertise in administrating and developing of Oracle Siebel, UCM, OID, BIP, OCH, OEDQ and CRM technologies
• Extensive knowledge and hands-on expertise in administering and developing Oracle Siebel 2023, including UCM, OID, BIP, OCH, OEDQ, and CRM technologies.
• Proficient in Siebel Tools, configuration, workflows, scripting, Open UI customization, and working with Oracle Database for performance optimization.
• Experienced with Siebel modules (Call Center, Sales, Service, Marketing), workflow automation, EAI integrations, and large-scale data migration using EIM.

Nice to have

• OPS experience

Skills Required