Job Description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
What you'll be doing
You'll be joining CIBC's Technology Operations team. As a Software Asset Management Specialist, you will be responsible for, but not limited to, governing and managing the CIBC Software Asset Management and Compliance program as well as managing and fulfilling all procurement and renewal requests, ensuring accurate compliance validations, artifact retention and entitlement management. This role will require you to analyze complex data from a variety of sources to create a comprehensive and concise view of all relevant data and prepare recommendations on how to proceed in a variety of situations. You will be a trusted advisor acting as a central resource bringing together the business, contract management, the vendors and legal if required. You will work with a pro-active view of you workstream ensuring timelines are met and processes are optimized for maximum efficiency and data quality. You'll work directly with SAM tools such as ServiceNow SAM Pro, SCCM, and other software discovery tools and use advanced analytics to support licensing optimization and compliance initiatives.
At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-2 days per week on-site, while other days will be remote.
How you'll succeed

• Analytical Thinking & Data Insights - You'll work directly with SAM tools such as ServiceNow SAM Pro, SCCM, and other software discovery tools and use advanced analytics to support licensing optimization and compliance initiatives. Evaluate entitlement gaps, consumption trends, and compliance exposure across multiple vendors. Support investigations using advanced AI capabilities, including Copilot and CIBC's in-house tool CAI, to enhance accuracy, predictions, and automation opportunities.

• Partnership & Cross-Functional Collaboration - Engage regularly with procurement, TO tech team, product owners, vendor management, technology teams and finance. Build strong relationships with internal stakeholders and enterprise vendors to ensure alignment for renewals, audits, licensing changes, and optimization initiatives. Represent SAM confidently during reviews and discussions.

• Vendor Relations - Act as a subject matter expert for major software publishers including IBM, Oracle, Microsoft, Broadcom, and OpenText. Support vendor audits, including both soft audits and hard audits, ensuring complete documentation and coordination. Interpret licensing terms, contract entitlements, consumption reports, and remediation recommendations.

• Licensing Governance & Operational Execution - Support daily operational SAM activities, including entitlement validation, license reconciliation, software catalog accuracy, discovery reviews, configuration adjustments, and reporting. Maintain strong knowledge of key licensing models; perpetual, concurrent, subscription, PVU, core-based, cloud consumption, and other publisher-specific models and provide guidance to technology and business partners.

• Process Optimization, Reporting & Automation - Contribute to improving SAM processes, enhancing data quality, implementing automation, and maturing AI-driven insights. Identify optimization opportunities and support cost-saving initiatives through accurate compliance tracking and consumption analysis.

• Change, Collaboration & Values - Support the continuous improvement of SAM governance, AI adoption, operational procedures, and audit workflows. Work with integrity and uphold CIBC's values, trust, teamwork, and accountability, while contributing to an inclusive, collaborative environment focused on risk reduction and operational excellence.

Who you are

• You can demonstrate 3+ years of experience. in SAM and IT Asset Management. You have a strong foundation in software asset management, combined with experience in ITAM and service management processes. You have worked with SAM tools such as ServiceNow SAM Pro, SCCM and can interpret entitlements, licensing models, contracts, and consumption data. You have supported audits, renewals, and optimization activities across large enterprise environments. You collaborate effectively with procurement, vendor management, finance, technology teams, and external vendors. You communicate complex licensing scenarios with clarity and confidence. You're passionate about people.

• You give meaning to data. You bring expertise in advanced Excel, and modern AI tools such as Copilot and CIBC's CAI. You use analytics and automation to improve SAM accuracy, efficiency, and reporting. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.

• You're a relationship builder. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

#LI-TA
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location Toronto-81 Bay, 32nd Floor
Employment Type Regular
Weekly Hours 37.5
Skills Archival Databases, Archival Management, Client Counseling, Corporate Records Management, Detail-Oriented, Fine Arts, Real Estate Management, Researching, Software Compliance

Skills Required