Job Description

We are seeking an

Software Application Support & Training Coordinator

with a strong focus on software training, implementation, and user adoption to join our team. We are a family-owned and operated company that has been in business for over 65 years. Since 1958, we have been constructing and operating rental apartment towers across Southwestern Ontario and providing homes to thousands of Canadians.

As the Application Support & Training Coordinator, you will work closely with business units and end-users to implement new software solutions, provide training and ongoing support, and ensure that staff fully understand and leverage company-wide platforms. You will be hands-on in guiding teams through change, developing training materials, and helping drive adoption of systems critical to our operations.

Main Responsibilities

Software Implementation & Support Lead the rollout of new software platforms across construction, operations, and property management. Provide hands-on user training, onboarding sessions, and workshops to ensure successful adoption. Develop and maintain user documentation, guides, and training resources. Act as a first point of contact for platform-specific questions and troubleshooting during implementation phases. Project Management & Delivery Define project scope, goals, and deliverables that support business objectives in collaboration with senior management. Develop detailed project plans and schedules, including tasks, timelines, and resource allocation. Coordinate activities across departments and ensure adherence to project milestones. Communicate progress clearly to stakeholders and adjust plans as needed. Knowledge Development & Best Practices Build and share best practices for system use across teams. Collaborate with IT to identify opportunities for optimization and automation. Stay current on new features and updates to key platforms and roll them out effectively.

Requirements

Experience in IT project management, software implementation, or training capacity. Bachelor's degree or diploma in Computer Science, Information Technology, Business Administration, or a related field. PMP designation or equivalent project management certification is an asset. Strong background in facilitation, end-user training, and change management. Excellent communication skills with the ability to explain technical concepts to non-technical users. Demonstrated ability to learn and apply new technologies quickly. Experience working independently as well as collaboratively in cross-functional teams. Strong organizational skills with the ability to prioritize and execute tasks in a fast-paced environment.

Preferred Skills (Assets)

Knowledge of Microsoft SharePoint and Microsoft 365 platforms, including Teams, OneDrive, and related collaboration tools.

Experience with construction, real estate, or property management software systems (e.g., Autodesk Construction Cloud, Procore, Yardi, Newstar).

Prior exposure to industry-specific workflows in construction or multi-residential property management.

Ability to design and deliver custom training programs and maintain a clear knowledge base for end-users.

Job Types: Full-time, Permanent

Pay: $65,000.00-$80,000.00 per year

Benefits:

Dental care Extended health care Life insurance Paid time off RRSP match
Application question(s):

Have you lead the rollout of new software platforms? please describe Have you created and implemented training to all levels of staff? please describe
Experience:

IT project management: 3 years (preferred)
Work Location: In person