Job Description

Social Worker - Intake and Crisis Management Full-time permanent - 35 hours per week

$60,667 to $71,867 per annum plus benefits

(salary commensurate on experience & education)

About Unison Health and Community Services:

Unison Health and Community Services is a non-profit, community-based organization that serves neighbourhoods in Northwest Toronto. Operating out of six locations, Unison offers core services that include primary health care, counselling, health promotion, Early Years programs, legal services, harm reduction programs, housing assistance, adult protective services, Pathways to Education(TM) and a Diabetes Education Program. Unison's mission is working together to deliver accessible and high-quality health and community services that are integrated, respond to needs, build on strengths and inspire change.

Unison Health and Community Services is committed to working from an inclusive, pro-choice, sex positive, harm reduction, anti-racist, anti-oppression and participatory framework.

Unison is seeking a Social Worker with a thorough understanding of comprehensive assessment and crisis management skills to support the intake process. Including the utilization of appropriate screening tools, risk assessment, clinical triage and disposition, brief supportive counselling and psychoeducation, consultation, and information sharing. The Social Worker will report to the Program Manager, Mental Health and Substance Use.

Job Specific Responsibilities:

Conduct comprehensive assessments with clients experiencing mental health challenges, introducing interventions strategies, referrals and short-term counselling.

Ensure appropriate treatment is delivered to clients by maintaining client records and ensuring their confidentiality within the bounds of legislation

Demonstrated knowledge of issues faced by individuals in acute mental health/addiction distress and by individuals with severe mental health illness.

Serve as an advocate on an individual basis, and through systemic challenges

Work within the guidelines of the Ontario College of Social Workers and Social Service Workers

Social Worker will act as a liaison between community resources and MHA and will remain knowledgeable of community resources, as well as Mental Health & Addictions teams and resources to ensure the best care.

Contribute to the on-going evaluation, development and implementation of the therapeutic programs that respond to the psychosocial health needs of the target group

Participate in interdisciplinary case conferences as needed

Participate in Quality-of-Care chart audits with Social Workers across sites

Organizational Responsibilities:

Participate in team and organization-wide meetings, committees, initiatives and events

Develop work goals in conjunction with supervisor, identifying action plans, learning objectives and professional development needs

Social Worker will build working relationships, assist with problem solving and support individuals while they learn to self-navigate the health care system.

Participate in performance appraisal process including self-evaluation component

Adhere to all policies and procedures of the organization.

Submit encounter data and/or statistics, administrative forms and reports in a timely fashion

Orient, supervise and support students and/or volunteers as required

Identify, report and debrief on client safety incidents, good catches, occupational health and safety incidents and near misses

Other duties as required.

Job-Specific Qualifications:

Bachelor's degree in Social Work with three or more years of direct experience in mental health assessment, triage and crisis management

Certification and membership in good standing with the Ontario College of Social Workers and Social Service Workers

Thorough knowledge of and proficiency in current assessment, psychotherapy and psychosocial counseling techniques for working with individuals, couples and communities

Demonstrated knowledge and experience in group work and community development

Demonstrated knowledge of, and sensitivity to, the impact of social, economic, environmental and cultural issues on diverse communities including the barriers they face

Experience serving Unison's priority populations (seniors with complex needs, people with mental health & addiction issues, LGBTQ2IA+, and youth facing barriers)

Excellent computer literacy, communication skills, both written and verbal, with individuals and groups; knowledge of a second (or more) language and culture is an asset.

Demonstrated ability to develop and facilitate psycho-educational support groups

Ability to effectively deal with crises; 3-5 years direct therapy experience, preferably in a community-based setting

Ability to work flexible hours.

Interested candidates are asked to submit a resume with covering letter by 4:00 pm on September 12, 2025, to:

Hiring Committee - Social Worker - Intake and Crisis Management

Unison Health and Community Services

Toronto, ON

hirings@unisonhcs.org

Please cite UN_2025_028 in the subject line of the email

We welcome applications from people who are reflective of the diverse communities we serve, including those who might need accommodation.

Where needed, accommodations for applicants with disabilities will be provided, on request, to support their participation in all aspects of the recruitment process.

While we thank all applicants for their interest, only those selected for interview will be contacted.

Job Types: Full-time, Permanent

Pay: $60,667.00-$71,867.00 per year

Benefits:

Company events Company pension Dental care Disability insurance Extended health care On-site parking Paid time off Vision care
Work Location: In person