Job Description

Who We Are:

CTT (Critical Trauma Therapy) is a growing private practice offering client-centered Social Work & Counselling services. We specialize in rehabilitation and trauma-focused care, with a dynamic and supportive team culture led by experienced clinical social work managers. Our practice is committed to collaboration, clinical excellence, and flexibility in service delivery.

Learn more: www.criticaltrauma.com

Position Overview:

We are currently seeking a

Social Work Manager

to join our team and provide in-person services to clients throughout the

Niagara Region

(e.g. St. Catharines, Niagara Falls, Welland, Grimsby). This position involves a combination of community-based visits and remote work, with flexibility to schedule according to your availability. The rest of the work (e.g., report writing, team meetings, documentation) can be completed remotely from home.

What You'll Be Doing:

Social Work Duties & Responsibilities:

Provide assessment and counselling services to clients with complex injuries and trauma Deliver services both in-person (Niagara Region) and virtually Prepare detailed clinical and progress reports Engage in team-based case consultation and support Collaborate with interdisciplinary teams and external stakeholders Maintain accurate documentation and case files
Manager Duties & Responsibilities:

Supervise and mentor other social workers as part of a management role (if applicable) Provide training and orientation when onboarding new clinicians Assign and monitor caseloads Conduct regular performance reviews with the guidance of our HR team Support staff in managing emergencies or crisis situations Attend team meetings Hold regular meetings with clinicians to discuss issues, provide guidance, and monitor clinical operations effectively

What We're Looking For:

MSW and registered in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) Clinical experience in mental health, trauma, or rehabilitation settings (specifically psychotherapy skills) Experience or interest in the Motor Vehicle Accident (MVA) sector is a strong asset Strong report writing skills and attention to detail Excellent time management and organizational abilities Comfortable working both independently and as part of a collaborative team Experience with virtual care delivery and case management is preferred Experience in a management capacity

Employee Benefits:

Comprehensive Health & Wellness Coverage - 100% employer-paid extended health, dental, and vision care. Includes prescription coverage, life insurance, disability insurance, and access to a wellness program. Employee Assistance Program (EAP) - 24/7 access to confidential support services including counselling (virtual/in-person), trauma support, coaching, and more. Generous Paid Time Off - Includes vacation, sick days, and personal days, with paid time for training, admin work, and team meetings. Company Pension & RRSP Matching - Plan for your future with an employer- matched Deferred Profit-Sharing Plan (DPSP) and Registered Retirement Savings Plan (RRSP). Flexible Work Schedules & Remote Options - Create a schedule that works for your lifestyle. Enjoy a hybrid model with the ability to work from home for documentation, billing, and virtual care. (Please note: this is not a remote-only position.) Structured Onboarding Program - Includes structured training, job shadowing, and one-on-one mentorship tailored to your experience. Casual Dress & Supportive Culture - We value comfort and authenticity. Our work culture is grounded in mutual respect, collaboration, and a shared commitment to quality care.

Make a Lasting Impact

At CTT, you will be part of a passionate team making a profound difference in people's lives. From trauma recovery to family counselling, you'll play a key role in the healing process for clients throughout Niagara. If you're looking for a flexible, rewarding, and team-oriented environment -- we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: From $85,000.00 per year

Benefits:

Casual dress Company events Company pension Dental care Extended health care Flexible schedule Life insurance On-site parking Paid time off Vision care
Application question(s):

Please add your registration number with the OCSWSSW.
Education:

Master's Degree (required)
Experience:

Motor Vehicle Accident Sector: 3 years (required) Management : 1 year (required)
Licence/Certification:

Driver's Licence (required)
Work Location: In person