Job Description

Looking to join a fun-loving and inclusive culture that has your back? Our fast-growing and dynamic company provides a life experience that supports your professional growth and personal well being.

With offices around the world, ServiceRocket's five-star products and services help tech giants like Salesforce, Workplace from Meta, Digital.ai and Atlassian get the most from their software. We enable fast-growing companies to take off. And so will your career!

You will work within Growth Marketing and the content writing team to create and execute a strategy that builds and increases ServiceRocket's organic social media presence. Daily responsibilities will include working with stakeholders to develop/edit/publish content for organic social media campaigns on various platforms including Twitter, Facebook, LinkedIn, Instagram, and others.

Social media content should:

- Build brand awareness

- Be engaging, and compelling

- Adhere to ServiceRocket brand/voice guidelines

- Effectively exhibit thought leadership

- Showcase culture

- Drive traffic

- Grow followers

- Increase engagement

NOTE: this role will focus on organic, not paid, social media efforts.

Tasks will include:

Writing

- Organic social media posts, paid social media campaigns and other short-form content

Publishing & planning

- Create and manage organic posting calendars for each social media channel

- Publish approved content across different sites

Social media workflow

- Manage organic social media content journey including writing, editing, reviewing, and approving content

- Work closely with the design team to create supporting assets

- Work closely with product marketing managers on campaign strategy and execution

Optimization

- Optimize content using trending topics, hashtags and more

Maintenance

- On-going maintenance of social media channels and content (bios, profiles, etc)

Analytics

- Work closely with business analytics team to ensure the right data is being captured

- Analyze data to improve the impact of initiatives

- Monitor social media analytics to understand the nuances, advantages, and shortcomings of each platform

Monitor trends

- Stay up-to-date with content, audience, and platform trends to ensure ServiceRocket stays current and follows best practices

Requirements

• Creativity: We are looking for someone who is ahead of the game, brings fresh ideas to the table and can take our social media presence to the next level
• English proficiency is a must
• Outstanding oral and written communication skills
• Ability to work in a fast-paced, multi-team environment
• Ability to handle multiple projects concurrently
• Attention to detail
• Minimum of 2+ years of organic social media experience with a Bachelor's degree or equivalent work experience.

Please include links to your portfolio and any social media channels that you manage in your submission.

Nice to have

• Experience in tech or SaaS company
• Hubspot
• SEMRush
• Jira or Jira Service Management
• Trello
• Miro
• Google Analytics
• Airtable

With a competitive salary and career pathway to advance your skills, you'll reap the rewards of growth with ServiceRocket's unique Share the Fruit program and an opportunity for stock options. Our generous health and wellness benefits allow you to care for yourself and loved ones. We offer monthly stipends that support how you work and encourage a healthy work life balance. Wear the Rocket: come grow with us!