Job Description

Social Media and Influencer Manager
Toronto, hybrid
This role is part of our eBay Inhouse team, where you will be employed by DEPT but embedded within eBay.
JOB PURPOSE
What happens in culture is usually reflected by what people are buying and selling on eBay. As a cultural barometer we have a huge opportunity to use social to connect with different communities in relevant and meaningful ways. It is your responsibility to help realise the cultural potential of eBay on social.
Your objective will be to help the social team make our brand famous by driving salience and relevance. In doing so, we can continuously make eBay a brand people want to talk about.
We are looking for a social and influencer champion to work in the eBay UK social team delivering social first campaigns. The ideal candidate should be customer obsessed, an excellent creative thinker, and someone who is tapped into social and influencer trends.
KEY RESPONSIBILITIES

• Campaign Management and Influencer Collaboration: Develop and execute editorial social media campaigns in conjunction with our brand managers, including collaborations with influencer agencies.
• Ongoing Content Strategy: Maintain active and engaging social media channels through the consistent delivery of relevant content.
• Influencer content planning: Work in collaboration with our influencer agency to build awareness and consideration of our brand for buying and selling.
• Data Analysis: Conduct comprehensive analysis of online discourse to identify customer and cultural trends to inform content strategy.
• Paid Social Media Support: Assist in the development and execution of paid social media strategies alongside our brand managers.
• Agency Management: Oversee and help to manage our social media agency to ensure high-quality deliverables.
• Events: Collaborate with internal and external teams and agencies for social support around live events, including occasional in person attendance capturing and posting live.
• Social Listening and Performance Reporting: Collaboration with our agency partners to manage social listening strategies and generate performance reports to ensure campaigns are delivering on their objectives.
• GCX: Monitor and work with GCX and our listening agency to flag any urgent user concerns.
• Trend Awareness and Implementation: Stay abreast of current social media trends and implement innovative strategies.

WHAT WE ARE LOOKING FOR

• Influencer management: Experience of working with influencers in-directly through agency partners. Understanding of how to brief to get the best out of creators and different tools to measure campaign success.
• Broad expertise: Ideally experience of working with fashion brands, automotive or collectibles and an understanding of the customer and the role influencers can play within marketing strategies.
• Creativity: Ability to generate innovative and engaging social media content ideas.
• Social Media Expertise: Comprehensive knowledge of various social media channels and competitive landscapes.
• Tools: Having executed in Meta platforms in the retail industry.
• Campaign and Budget Management: Understanding of large-scale social media campaign execution and budget management experience.
• Passion for Social Media: Demonstrated enthusiasm for social, culture and emerging trends.
• Project Management: Detail orientated and driven self-starter, with experience of juggling various priorities and projects.
• Analytical Skills: Strong analytical capabilities and ability to utilize data for decision-making.
• Customer Focus: Customer obsessed and passionate about inspiring and engaging different communities.
• Team Collaboration: Ability to collaborate effectively within a team environment.

WE OFFER

• A flexible, hybrid working policy
• An excellent salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme.
• Full dental and healthcare cover
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week, as well as drinks at 4 pm on a Friday.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks, bringing the outside in with regular guest speakers and events.
• Learning and Development, supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT.
• A reputation for doing good. DEPT has been a Certified

and named 'Agency of the Year' at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global - at DEPT you'll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!

• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual

in which employees come together and donate their skills to support local charities.
WHO ARE WE?
We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.
DEPT is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.
DIVERSITY, EQUITY & INCLUSION
At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts .

Skills Required