Job Description

General Manager - Soccer Training Facility

Location:

Guelph

Facility:

Guelph

About Us

Our facility will be Guelph's premier destination for soccer development, training, and conditioning. We provide an energetic, family-friendly environment where players of all ages and abilities can grow their skills, build confidence, and fall in love with the game. We are seeking a dynamic and experienced

General Manager

to lead daily operations, nurture community relationships, and uphold our vision of excellence both on and off the field.

Role Overview

The General Manager is responsible for the overall leadership, operational success, and customer experience of the facility. This role blends business management, program development, and community engagement, ensuring our facility is the top choice for soccer training and development.

Key Responsibilities

Leadership & Operations

Represent ownership's interests and vision in day-to-day facility management.

Communicate regularly with ownership regarding performance, updates, and strategic opportunities.

Oversee daily facility operations, including staff scheduling, front desk coordination, cleaning, and maintenance.

Create and implement operational policies, safety protocols, and customer service standards.

Be available to respond to urgent or emergency situations to ensure safety, security, and continuity of operations.

Our Code of Conduct is fundamental to our culture. Candidates must agree to uphold our values of respect and inclusion as a condition of employment.

Business Management

Manage operational budgets, track revenue and expenses, and drive initiatives to meet financial targets.

In collaboration with ownership, develop and oversee pricing models, memberships, rentals, camps, and event offerings.

Monitor key metrics (occupancy, retention, program performance) and adjust strategies proactively.

Program & Event Development

Lead the execution of clinics, camps and events.

Collaborate with Technical Director and coaching staff to ensure high-quality training aligned with player development philosophies.

Customer Experience & Community Engagement

Foster a welcoming, energetic environment for youth, families, teams, and guests.

Resolve customer inquiries and concerns with professionalism, empathy, and efficiency.

Staff Management

Recruit, train, and motivate staff and coaches with the support of Technical Director and ownership.

Conduct performance evaluations and provide ongoing coaching and team development.

Ensure staff always deliver a high standard of hospitality and service.

Qualifications

Minimum 3+ years management experience in sports, recreation, hospitality, or facility operations.

Passion for soccer and youth development; coaching experience or certifications an asset.

Proven ability to independently achieve business goals with creative, strategic solutions.

Strong leadership, organization, and team-building skills.

Excellent communication, customer service, and conflict-resolution skills, with the ability to tailor communication style to children, teens and adults. Open and receptive to constructive feedback.

Solid administrative and computer skills, with confidence using digital management and scheduling platforms.

Ability to work evenings, weekends, and during peak programming hours.

Vulnerable Sector Check

First Aid & CPR certification or willingness to complete it before opening

Why Join Us?

Lead a new sports facility with community impact.

Opportunity to innovate, build new programs, and shape the future of youth soccer.

Competitive salary.

Supportive ownership and a passionate team environment.

Job Type: Full-time

Pay: $55,000.00-$60,000.00 per year

Work Location: In person