Job Description

Mt Seymour is a winter recreation area located in North Vancouver, we offer a variety of winter recreation activities including skiing, snowboarding, snowshoeing, lesson, and interpretive programs.



We are currently recruiting for a full-time Snow School Scheduling & Admin Coordinator to join our Snow School Department for the Winter Season. Reporting to the Snow School Manager, the Scheduling & Admin Coordinators' primary tasks are overseeing the instructors' schedules, as well as assisting the Snow School Leadership Team with administration tasks such as responding to staff communications, helping on-board staff and other administrative duties.


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Summary of Responsibilities:

The Scheduling Supervisor must work closely with the Manager, Assistant Manager and Leadership Team to ensure that the on-hill product remains of the highest quality. The Scheduling & Admin Co-Ordinator must work closely with the Guest Experience and Schools & Groups departments to accurately and efficiently coordinate lesson bookings and instructor schedules.


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Duties & Responsibilities:

The Scheduling & Admin Coordinator is responsible for overseeing the overall schedules for instructing staff. Ensuring that there is adequate staff scheduled throughout the season. They work alongside the Operational Supervisors to manager the day-to-day nuances of the schedule. Working with Program Supervisors to check on registration numbers and review staffing and program capacity to ensure there is adequate cover. Creates and oversees the schedules for Snowsports Instructors. Make sure that schedules for all staff are completed and posted with due notice and in accordance with BC Employment Standards. Assists with hiring, onboarding, and training instructors and monitoring staffing levels. Works with appropriate Supervisors to maintain a system that coordinates all schools, camps, and group bookings to ensure an accurate and complete schedule. Works with the Daily Lessons Supervisors to schedule single-day lessons and ensure that there is appropriate instructor capacity for the expected demand. Scheduling hub for all private lessons - working with Guest Experience Lesson Supervisors. Assists Instructor Supervisors as required with the distribution and organization of single-day lessons. The Scheduling Supervisor works with the other supervisors and coordinators to oversee the delivery of lessons. Liaise with the Manager to resolve any critical customer complaints. Helps implement policy and facilitate the achievement of department goals. Collaborates with the Manager and other department supervisors to develop and execute an instructor evaluation plan. Along with the Instructor Supervisors, this position is responsible for the successful execution of part-time evaluations. Maintains a working staff list for the entire department. Various administrative duties, including managing instructor uniforms, start-up, and end-of-season packages, managing booking files and calendars, and ordering operating supplies. Assists with the planning of staff events.
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Qualifications:

CSIA or CASI Level 1 or equivalent instructing certification is preferred

but not essential.

Previous experience in a mountain or similar seasonal operation is advantageous. Previous supervisory experience preferred. Interest in the winter recreation industry. Excellent verbal and written communication skills. Highly organized with strong time management skills. Excellent administration and problem-solving skills. Strong team leader, with the ability to keep instructors motivated and focused. Excellent guest service skills; previous customer service experience is an asset. Proven experience with MS Office (particularly Word, Excel, and Outlook). Previous scheduling experience is an asset. Own transport is an asset, but a staff shuttle bus pass is provided.
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Terms of Employment:

Paid hourly, working hours are expected to be 30 - 40 hours per week. Seasonal, September/October to April. Must be able to work weekends, holidays, and some evenings. Complimentary season pass and shuttle bus pass provided.
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Salary:

The initial hourly rate is $21.50 per hour, which can be adjusted through negotiation according to your experience and qualifications. ###

Application Process

If working in Mt Seymour Snow School sounds like a good fit for you, please send your resume, cover letter, and a copy of your certifications to snowschool@mtseymour.ca


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Mt Seymour is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.