Job Description

Love solving connectivity puzzles, meeting new people, and making things happen? Step into the spotlight at Novus and help Greater Vancouver's businesses stay brilliantly connected! As a Small Business Sales and Administration Representative, you'll be the driving force behind our commercial growth, connecting with local businesses, coordinating service orders, and delivering tailored telecom solutions. This dynamic role blends sales, client support, and cross-functional teamwork empowering Greater Vancouver's business community to thrive.

Who we are...

Novus is a rapidly growing company offering the best in Internet, TV, and phone services. We are known for our cutting-edge fiber optic network and provide reliable, high-performance connectivity across the Greater Vancouver area to residential and business customers. We pride ourselves on best-in-class customer service, and our customers are always at the heart of our decisions. We collaborate with an open mind to bring innovative technology to our customers as we continue to strive for success and growth. As a company, we focus on leaning into our passion, uniqueness, and diversity by providing an inclusive environment for our employees. We are proud to live, work, and play in the communities we serve--actively giving back through various initiatives throughout the year.

Why Join Novus?

Established in 1996, we are proudly headquartered in beautiful Vancouver, conveniently located near bus routes and Skytrain stations. Competitive base salary plus commission. We offer a comprehensive benefits package including health, dental, life insurance, critical illness and short- and long-term disability coverage, after 3 months of full-time employment. We offer generous education reimbursement and employer-matching GRRSP programs to support your growth. Our wellness program is designed to support your overall health and well-being. You'll have opportunities for professional development, access to cutting-edge technology, and be a part of a supportive, collaborative work culture as we embrace continuous improvement. Our inclusive work culture with regular team events and recognition. It's your birthday! Take the day off to celebrate. Love dogs? You'll be in good company - there are many roaming the office. Our Fun Club will have you socializing with activities throughout the year and tasty treats on Fridays will satisfy your cravings.
The Position

You will play a critical role in expanding and supporting Novus' commercial operations. You'll manage the end-to-end coordination of all business service orders and drive sales growth by connecting with small businesses, offering tailored telecom solutions, and ensuring seamless service delivery from sale to installation

You are a ......

Curious Learner: Always seeking new knowledge and creative solutions to any challenge. Clear Communicator & Collaborative by Nature: Break down complex ideas into simple terms and work seamlessly with account managers, technical staff, and support teams to deliver the best experience for business clients. Calm, Solution-Focused, Organized, Strategic, and Driven to Grow: Stay cool under pressure, focus on solving problems, maintain accuracy and attention to detail, think ahead to spot opportunities, and continuously improve skills in a fast-moving industry.
Key Responsibilities

Drive business growth by identifying and engaging high-potential clients through market research, proactive outreach, networking, and referrals, while maintaining a robust pipeline in Salesforce. Showcase Novus solutions by presenting and promoting Internet, TV, and phone services to prospective business clients, emphasizing value, reliability, and the Novus brand. Manage service orders by accurately entering, tracking, and documenting all business service activities in Novus systems, ensuring seamless communication from initiation to completion. Coordinate installations and billing by working closely with internal teams to schedule service setups and ensure timely, accurate billing for new and existing accounts. Resolve client issues by responding to billing and service inquiries, troubleshooting discrepancies, escalating concerns, and collaborating with marketing to refine outreach strategies. Achieve targets and improve processes by maintaining precise CRM records, exceeding sales/service goals, participating in process improvement initiatives, and supporting other assigned duties.
Qualifications

Minimum of two years of experience in sales, customer service, or order management, preferably in the telecom or technology sectors. Strong understanding of telecommunications products and services (Internet, TV, VoIP, etc.). Excellent communication, negotiation, and presentation skills. Proficiency in CRM systems (e.g., Salesforce) and Microsoft Office Suite. Highly organized with strong attention to detail. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Experience coordinating across departments and with external clients is an asset. Familiarity with commercial and mixed-use building infrastructure is an advantage
At Novus, we are dedicated to fostering a warm and inclusive environment where everyone feels like they belong. We embrace diversity and Inclusion, making sure everyone feels valued, respected, and empowered to share their unique perspectives and talents. Our goal is to remove barriers, so that everyone, no matter their background, identity, or abilities, can thrive here. Come, join us in building a workplace where everyone feels at home!

How to Apply

Please submit your resume and a cover letter detailing your experience and qualifications to: humanresources@novusnow.ca Thank you to all applicants for your interest in this position. Only those selected to proceed to the next stage of the recruitment process will be contacted. We appreciate your understanding

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Tuition reimbursement Vision care Wellness program Work from home
Ability to commute/relocate:

Vancouver, BC: reliably commute or plan to relocate before starting work (preferred)
Location:

Vancouver, BC (required)
Work Location: Hybrid remote in Vancouver, BC