Job Description

: Position Summary

River Rock Casino Resort is currently searching for a Slot Supervisor with strong leadership and management ability to join our Slot Department. Our Slot Supervisor is responsible for interacting and dealing with customer and employee inquiries related to the operation of machine gaming in our casino. Key Accountabilities:

• Acting as a front-line customer service liaison, answering questions, assisting with orientation of gamesand the facility - working to create a positive gaming experience for all our guests.
• Motivating, Developing and Supervising Slot Attendants on the floor.
• Participating in a professional, constructive and supportive environment for all Casino staff with anattention to open communication and a team concept.
• Providing prompt, courteous service to assure guests have an enjoyable gaming experience.
• Reporting issues to the Slot Shift Manager.
• Signing jackpots and cancelled credits.
• Clearing bill and ticket jams and checking game and voucher histories to maintain game integrity
• answer questions and solve disputes.
• Actively seeking out and addressing customer needs and machine problems.
• Assisting with awareness of and excitement for on-going and up-coming Casino promotions.
• Working in compliance with internal controls, company policies and procedures and/or BC Lottery Corporation (BCLC) policies and procedures; report any violations and escalate to the appropriate level as necessary.
• Acquiring and maintaining a strong knowledge of all Slot operations policies and procedures.
• Preserving Casino and guest confidentiality while at work and away from work.

Successful candidates will demonstrate the following qualifications:

• Available to work up to 40 hours per week in a variety of shifts including evenings, graveyards and weekends as we operate 24 hour per day, seven days a week
• One year Slot experience preferred
• A positive \xe2\x80\x9ccan do\xe2\x80\x9d attitude, and the flexibility to perform duties at the highest level in a constantly changing, exciting and evolving machine gaming business
• Strong oral and written communication skills
• Strong leadership skills.
• Manual dexterity, technical aptitude and trouble shooting ability is an asset
• Basic knowledge of slot machine functions is an asset
• Ability to handle multiple tasks at one time
• Must be able to work well under pressure in a fast paced, busy environment
• Serving It Right Certification or the ability to achieve a Serving It Right Certification
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
• Live GCE\'s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship.

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants ar e encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.

About Us:

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What\'s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You\'ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn\'t your typical "corporate" job. We work hard and we have fun!

The only thing we don\'t play games with\xe2\x80\xa6..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming