Job Description

WHO WE ARE
Eden Park Inc. ("EdenPark") is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. EdenPark is a wholly owned subsidiary of Fairstone Financial Inc., which is part of Fairstone Bank of Canada ("Fairstone Bank").
Collectively, Fairstone Bank and its subsidiaries offer credit cards and rewards programs, point-of-sale financing through merchant partners, and unsecured and secured personal loans and mortgages. Learn more at EdenParkCanada.com.
Come join Fairstone Financial as a Skip Tracer and help us bring investigative creativity to the next level.
What You'll Do
As a Skip Tracer, you will use advanced online research techniques and creative problem-solving to locate vehicles and customers. You will:

• Conduct online investigations using advanced search techniques (Boolean searches, OSINT tools, databases) and platforms like Canada 411, Credit Bureau Reports, and social media.
• Search multiple data sources, service records, impound listings, location history--to trace vehicles effectively.
• Apply creative and out-of-the-box methods to gather information beyond standard searches.
• Leverage social media and digital footprints to track leads and build search strategies.
• Maintain a working queue of 50-100 files, ensuring efficient case handling.
• Collaborate with internal teams to share findings and support recovery efforts.
• Assist with compliance testing or special projects as needed.
• Expected salary range is $45,000.00 to $55,000.00 per year
• This posting is for an existing vacancy within our organization
• Artificial intelligence may be used in parts of the recruitment process

Must-Haves

• 1+ year of skip tracing experience or investigative research work.
• Strong knowledge of social media platforms, open-source investigative tools, and creative search techniques.
• Familiarity with Boolean search operators and online data-gathering methods.
• Ability to analyze credit bureau reports and synthesize information from multiple sources.
• Proficiency with Microsoft Office Suite and Outlook.
• Resourceful, curious, and able to think beyond conventional methods.

Nice-to-Have

• Experience in the auto finance or collections industry.
• Background as a Bailiff or investigator.
• Post-secondary education in a related field.
• Excellent English & French communication skills.

Working Conditions

• Flexible shifts: between 9 AM-9 PM EST (Monday-Friday) and rotating Saturdays; schedules provided a month in advance.
• Hybrid work model: combination of in-office and remote work as required.

Learn more:
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If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type: Full time
Job Type: Permanent

Skills Required