Job Description

Job Category: Security Officers
:
Securitas Canada Limited
Site Supervisor
Location: Edmonton area
Securitas is a global leader in the security industry and has been providing security services since 1899. With over 8,000 employees in 25 District offices across Canada, and 370,000 employees globally, we possess the experience and knowledge to offer a broad range of expert services including: On-site Guarding, Mobile Patrol Guarding, Leading Technology Solutions, Remote Guarding, and Investigations.
We are seeking a Site Supervisor for the Edmonton area.
Shifts are Thursday to Monday from 1300 to 2100 and Sunday 1100 to 1900
Pay rate: $22.28 per hour
We value diversity and inclusion and encourage all qualified people to apply.
The posting will remain open until filled.
JOB DUTIES AND RESPONSIBILITIES
Operational Oversight and Scheduling
Ensure schedules meet property needs and contractual obligations.
Ensure all security personnel maintain a high level of professionalism and complete required training programs on time.
Optimize patrol routes and security operations as needed.
Ensure the deployment remains within budget for both standard and event operations.
Provide shift coverage, when necessary, with reasonable notice and in line with company policies. * Conducting tenant visit reports ensuring the retailer's security needs are addressed and promoting partnerships.
Training and Development
Conduct emergency drills for the property, including security teams, mall administration, and tenants.
Create and update Job Safety Analyses (JSA), On-the-Job Training (OJT) materials, and other site-specific training resources.
Site Inspections and Audits
Conduct monthly site inspections and report deficiencies or safety risks.
Conduct audits on security personnel to ensure delivery of superior customer service to all visitors.
Incident Management and Response
Assist dispatch with incident investigations.
Respond to incidents such as fire, medical emergencies, bomb threats, flooding, water discharge, elevator emergencies, hazardous materials, inclement weather, and other incidents or conditions, following procedures established for the site and commensurate with the level of training provided.
Protect evidence or incident scenes during accidents, emergencies, or investigations, ensuring proper procedures are followed.
Client and Tenant Relations
Conducting tenant visit reports ensuring the retailer's security needs are addressed and promoting partnerships.
Visit tenants to stay informed about shoplifting incidents and provide support.
Collaborate with established partnerships, including retailer Loss Prevention Managers (LPMs), Police, Fire, and EMS departments.
Conduct quarterly Retail Awareness Committee meetings.
Attend weekly meetings with client teams.
Prepare and submit reports for client as required.
Review financial reports with management.
Leadership and Support
Assist Site Manager with various projects and assume their responsibilities when necessary.
Ensure all projects are completed prior to deadlines.
Maintain focus and awareness in high-pressure environments, including those with noise, crowds, and time-sensitive situations, to make effective decisions in both routine and crisis scenarios.
Monitor and report activities and incidents to ensure the safety and security of client property, assets, and personnel.
Preserve order and enforce site regulations and directives for personnel, visitors, and premises.
Satisfy client needs by providing excellent customer service while minimizing risk to the client's property and assets.
QUALIFICATIONS:
Class 5 non GDL (Graduate driver's license)
Ability to delegate tasks.
Proficient in MS Office Suite. IE: Word, Excel, PowerPoint
Photoshop experience is an asset.
Working knowledge of security operations and procedures
Excellent organizational skills
to write routine correspondence, including logs and reports.
Able to walk, stand, and conduct patrols.
Must have excellent customer service and communication skills.
Use of Force certification is an asset
Must be at least 18 years of age.
Must have valid provincial Security Guard License
First Aid and CPR is a requirement for this site
Must have a reliable means of communication (i.e., pager or phone).
Must have a reliable means of transportation (public or private).
Must have the legal right to work in Canada.
Must have the ability to speak, read, and write English and French in the province of Quebec.
Must have a High School Diploma or GED. If not, must be willing to complete the GED program within six months.
Must be willing to participate in the Company's pre-employment screening process, including a background investigation.
Education/Experience:
H.S. diploma or G.E.D., and 3 years in security supervisor role or experience sufficient to meet the requirements of the assigned site, or an equivalent combination of education and experience, as determined by the company.
Competencies (as demonstrated through experience, training, and/or testing):
Must be able to meet and continue to meet any applicable licensing requirements for Security Guards.
Must be able to meet and continue to meet requirements for specific skills, certifications, or authorizations specified for the assigned site.
Knowledge of security operations and procedures.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
Ability to track and maintain schedule assignments.
Ability to be an effective team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner.
Ability to adapt to various sites and changes in post procedures.
Ability to adapt to changes in the external environment and organization.
Ability to write routine correspondence, including logs and reports.
Good organizational skills.
Strong customer service and results orientation.
Strong interpersonal skills, with the ability to interact effectively with clients at various social levels and across diverse cultures.
WORKING CONDITIONS (Physical/Mental Demands):
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the job includes:
Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
Must undergo and meet company standards for background and reference checks and behavioral selection survey, in addition to any mandatory licensing requirements and site-specific requirements.
Directing and disciplining staff in a positive manner.
May be required to work overtime without advance notice.
Required ability to handle multiple tasks concurrently.
Keyboarding, basic computer usage, and operating controls.
Seeing, hearing, speaking, and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.
Occasional reaching with hands and arms, stooping, kneeling, crouching, and crawling.
Frequent lifting and/or moving up to 10 pounds, occasional lifting and/or moving up to 25 pounds, and additional lifting and/or moving ability as might be required for the assigned site.
Close vision, distance vision, and ability to adjust focus.
May be required to use a vehicle for the performance of duties.
On occasion, may be required to perform stressful and physical activity.
Depending upon assignment, may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and the safety of others.
May be exposed to or required to handle sensitive and confidential information.
OTHER BENEFITS:
Free uniform
Virtual training
On the job training
Top industry rates of pay.
Continuous learning opportunities
TO APPLY
The posting will remain open until filled.
Further information about the Company:
#AF-WesternCanada
About Us: Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the Team: Securitas Canada's Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Securitas Aviation's Mission:
Securitas Aviation ensures the safety of passengers all over the world providing thorough security checks at airports in Canada
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

Skills Required