Job Description

Site Screener, Patient Experience
BC Children’s Hospital
Vancouver, BC


As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.


The Site Screener, Patient Experience is responsible for greeting and engaging with all individuals accessing the site including patients, employees, deliveries, and contractors, to ensure their attendance at the site is essential, communicate established entrance guidelines, and ensure non-essential visitors understand and follow entrance restrictions.


What you’ll do

• Verify the identity of individuals presenting at site entrances through respectful direct communication and identifies if their access to the site is essential:
  • Employees, Medical Staff, and Care Providers - verifying documentation such as checking employee identification and confirming working relationship to the site.
  • Patients, Outpatients, and Essential Visitors - identifying information such as relevant documentation, appointment details, and patient visitor access forms.
  • Deliveries, Contractors, Lab Services - identifying details of visit such as requisitions, relevant documents, and confirming purpose of visit with site unit.
• Screen each individual accessing the site by following established and documented processes such as administering symptom screening questionnaires and scripts, and following established infection prevention and control guidelines.
• Explain established infection prevention protocols, personal protective equipment (PPE) usage and criteria, and proper hand hygiene techniques to staff and visitors.
• In accordance with established procedures, direct essential patients and employees to assessment/testing centers, notifying other appropriate site personnel as required, and provide further directions to patients and essential visitors regarding the location of various departments and services.
• Using effective communication skills, explain site access restrictions to individuals, and follow relevant safety/security procedures, violence prevention/de-escalation orientation and cultural safety training guidelines; engage security personnel according to site procedures as necessary.

What you bring

• Completion of Grade 12.
• One (1) year's recent related experience or an equivalent combination of education, training and experience.

You have the ability to:

• Communicate effectively both verbally and in writing.
• Deal with others effectively.
• Carry out the duties of the position.
• Organize work.
• Operate related equipment.

What we bring


Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

Job Type: Two Temporary Full-Time Opportunities (until Dec 31, 2022)
Wage: $21.37
Location: 4500 Oak Street, Vancouver, BC V6H 2N9
Hours of Work: Monday to Friday; 0800-1600
Requisition # 130889 & 131922


What we do


BC Children’s Hospital (BCCH) provides care for the most seriously ill or injured children and youth from across British Columbia.


BCCH is part of the Provincial Health Services Authority (PHSA).


The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.


Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services


PHSA and BCCH are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.


ATTN: PHSA Employees:


To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at http://internaljobs.phsa.ca


Please note the internal job posting will no longer be accessible after the expiry date of August 25, 2022. If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.


If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264. Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at internaljobshelpu@phsa.ca and a Help Desk Representative will contact you the next business day.