Job Description

WHO WE ARE

When it comes to health, we're always looking for ways to push for better. It's why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter's prescription. He knew there had to be a better way. So, he introduced North America's first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.


We aren't just a health and benefits company. We're the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We're noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.




Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

A Site Reliability Engineer (SRE) works with development and operations teams to ensure the operation, reliability, performance and scalability of GreenShield Labs core systems that are the backbone of the GreenShield+ experience. A successful candidate has a working knowledge of the inner workings of Google Cloud infrastructure and has experience applying SRE capabilities in observability, monitoring, analysis and incident response. Working for the Engineering Manager, SRE they will:

Enhance service observability and monitoring in a cloud-first environment predominantly in the GCP ecosystem
Setup, configure, and maintain automated tooling and alerts designed to monitor and report on application Service Level Indicators (SLIs) and Service Level Objectives (SLOs)
Create and update issue and incident playbooks around service disruptions and aid in root cause analysis and improvement activities Add to the on-call capabilities for incident response and investigation while escalating as needed to the application development teams Develop and test disaster recovery plans and resiliency events to ensure continuous and reliable operations and processes Collaborate with the application development teams on pipeline creation and maintenance for zero-downtime delivery of the applications Help design and implement phased rollout approaches for releases

WHO WE'RE LOOKING FOR

Bachelor's degree in computer science, a related field, or equivalent practical experience 5-7 years of experience working in or alongside software engineering or systems administration Minimum 2 years experience in an SRE, DevOps, or similar role in a Google Cloud environment Experience in designing and provisioning CI/CD pipelines (ADO, GitHub Actions) Strong working knowledge with Kubernetes and Docker in a production environment Experience in configuring and monitoring micro-services and other application architectures Experience with monitoring and log aggregating frameworks like Dynatrace, Datadog, Splunk etc. Excellent verbal and written communications skills Ability to work collaboratively within teams and projects with internal and external stakeholders Strong organization skills and the ability to work within tight deadlines with attention to detail and accuracy Possess extraordinary problem-solving skills and a systematic approach to decision-making Past experience with AI tooling for SRE an asset

NICE TO HAVEs

Bilingualism (English & French)

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that's what it takes to create better health for all. We dare to challenge the status quo. And we're driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That's why we provide a place where you can be inspired, challenged, and rewarded.



Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.



We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn't just about personal achievements, it's about making a
difference together.



Here's to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.


GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn't align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.


Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your resume will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).