Job Description

We\xe2\x80\x99re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what\xe2\x80\x99s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What You\xe2\x80\x99ll Be Doing

You\xe2\x80\x99ll work in a fast-paced environment where you\xe2\x80\x99ll have a meaningful impact on the lives of our clients. As a Personal Banking Representative, you\xe2\x80\x99ll be the first point of contact for clients calling in with questions or requests related to their banking needs. You\xe2\x80\x99ll deepen relationships, quickly resolve issues and identify opportunities to match clients with the right products and solutions that will enable their financial success.

CIBC is transitioning to an Agent @ Home model, for this role you may be required to work from home at some point in this process. The expectation and details will be confirmed if you move through the recruitment process. Even though this role may be a remote position - the expectation is that you must be able to attend your primary CIBC location (20 Dundas Street West, Toronto ON) within two hours upon request (e.g. technology/service outages, Business Contingency Planning, team meetings, celebration, events, etc.)

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

Agent @ Home Program Requirements

• Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps
• If this sounds like you, but you\xe2\x80\x99re not sure if you\xe2\x80\x99re ready to be on the front lines of client service, we\xe2\x80\x99ve got you covered. You\xe2\x80\x99ll begin your journey with an industry-leading paid training program that runs about 3 months. Your training will get you equipped with the skills and knowledge to provide the best possible experience to CIBC clients \xe2\x80\x93 we know there\xe2\x80\x99s a learning curve and we\xe2\x80\x99re here to help. You\xe2\x80\x99ll initially participate in approximately 12 weeks of training with a mix of in-class learning and on-the-job application - typically from Monday to Friday. It\xe2\x80\x99s hands-on, so you\xe2\x80\x99ll get the real-life experience you need to rise to the challenge.
• A quick note on your availability \xe2\x80\x93 The start date for this position is April 22, 2024 and our Contact Centre at 20 Dundas Street West, Toronto ON is open from Monday to Sunday, 7:00 AM to 1:00 AM EST. We\xe2\x80\x99d like for you to be available and flexible between these hours.

How You\xe2\x80\x99ll Succeed

• Client Engagement - Provide support for clients by helping them to manage their accounts and products. Focus on each client experience and connect on a personal level to make every interaction meaningful. Connect and refer clients to the right Simplii Financial contacts to enable their financial success.
• Problem Solving - Listen, ask questions, and put yourself in the client\xe2\x80\x99s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find solutions.
• Product Knowledge - Deeply understand Simplii Financial suite of products and collaborate with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals.

Who You Are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it\xe2\x80\x99s the right thing to do.
• You\xe2\x80\x99re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You love to learn. You\'re passionate about growing your knowledge. You have a strong sense of curiosity.
• You\xe2\x80\x99re goal oriented. You\xe2\x80\x99re motivated by accomplishing your goals and delivering your best to make a difference.
• You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What Simplii Financial Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

Expected End Date 2025-04-21

Job Location Ontario VIRTUAL

Employment Type Temporary (Fixed Term)

Weekly Hours 37.5

Skills Customer Engagement, Customer Experience (CX), Customer Service, Identifying Opportunities

CIBC