Job Description

Document Shredder/Customer Service (STAR)
RecordXpress (Formerly known as BEST Shredding) is a leader in providing premier services in confidential document destruction & storage services to a prestigious and loyal client base. Our goal is to create an environment of operational excellence that maximizes the potential of team members, clients, and RecordXpress.
We offer a diverse and positive work environment that allows you to enhance your skills and provides opportunities in a rapidly growing organization. You'll also get to enjoy the following perks:

• Competitive wages and benefits packages
• Flexible work schedules
• An excellent company culture with access to educational grants, team events, and celebrations
• Employee appreciation through rewards and recognition, team building events.
• Opportunities for career advancement through training and development

Job Overview:

• The STAR is a crucial component of the RecordXpress Shredding team and is responsible for operating the shredding truck and servicing RecordXpress Shredding's customers daily. The STAR is the public face of RecordXpress Shredding and, as such, must always be able to perform his/her job duties safely and professionally while maintaining a constant focus on achieving customer satisfaction. The STAR must also follow NAID procedures to supply confidential document destruction for RecordXpress customers.

LOCATION: Sudbury
SHIFT DAYS/HOURS: Monday-Friday
Driving and Operating Duties:

• Driving company vehicles to service locations while obeying all signs and signals and adhering to the principles of defensive driving.
• Being courteous to other drivers on the road, keeping in mind that STAR's driving reflects on the image of RecordXpress.
• Operating the truck in the safest and least obtrusive manner possible.
• Operating the portable handheld computing device to access account information, input data, and print customer receipts.
• Emptying consoles, counting bins, and tipping them into the truck-mounted shredder.
• Operating and troubleshooting the truck-mounted shredder.
• Bringing in and installing bins and consoles for our customers.
• Offloading truck loads of shredded paper at pre-approved waste collection sites while following their rules and procedures.
• Performing all routine maintenance checks and pre and post-trip inspections by the maintenance schedule.
• Shredding documents left in the service bay bins by dropping and shredding customers at the end of the day.
• Keeping the service bay neat, clean, and organized.
• Labeling consoles and bins with the appropriate stickers and maintaining an inventory of ready-to-go bins and consoles.
• Fueling the trucks.
• Filling out and submitting routine reports.
• Customer Service Duties
• Maintaining positive rapport and relationships with customer contacts.
• Addressing and responding to customer inquiries, questions, comments, and concerns.
• Communicating with the service manager and sales team to coordinate customer service efforts.
• Complying with NAID procedures for supplying customers with secure, confidential document shredding.
• Identifying and cold-calling potential new clients.

Skills and Requirements:

• High School Diploma
• Class 5 driver's license with a clean drivers abstract
• Air brake endorsement would be an asset.
• Successful completion of a Defensive Driving Course would be an asset.
• Good communication skills, both verbal and written
• Strong mechanical aptitude with ability to perform routine vehicle maintenance.
• 1-2 years of previous face-to-face customer service experience, preferably in an industrial or service industry
• Good organizational skills for task prioritization and effective time management
• High level of personal integrity and strong work ethic
• Professional/mature demeanor under stressful situations
• Ability to work in a fast-paced environment.
• Must be able to work with little supervision.
• A clear criminal record
• Computer Literate

Physical Demands/Work Conditions:

• Will be required to work both indoors and outdoors.
• Manual dexterity required to use desktop computer and peripherals.
• Above average physical activity, such as lifting to 75 lbs. consistently and bending as required.

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Skills Required