Job Description

Job Title: Shop Manager - Truck & Trailer Repair (Mechanic Experience Required)

Location:

Edmonton, Alberta

Employment Type:

Full-Time

About the Role

We are seeking an experienced

Shop Manager

to lead the daily operations of our truck and trailer repair facility. The ideal candidate is a

journey person heavy-duty mechanic

or an experienced technician with strong leadership skills, excellent problem-solving abilities, and a proven track record of supervising shop operations in a fast-paced environment.

Key Responsibilities

Shop Operations & Workflow

Oversee day-to-day operations of the truck and trailer repair shop. Prioritize and schedule repair orders to ensure efficient workflow and minimal downtime. Coordinate diagnostic work, repairs, inspections, and preventative maintenance. Ensure all work meets company standards, OEM specifications, and Alberta safety regulations.

Leadership & Staff Management

Supervise and support technicians, apprentices, and shop staff. Provide hands-on technical assistance when required. Train, mentor, and conduct performance evaluations for shop employees. Promote a positive safety culture and lead daily/weekly safety meetings.

Customer Relations

Communicate with customers regarding estimates, timelines, repair recommendations, and approvals. Provide professional and timely updates on work progress. Handle escalated customer concerns and maintain strong client relationships.

Administrative & Compliance

Manage work orders, inspection reports, parts requisitions, and shop documentation. Ensure compliance with Alberta CVIP regulations and industry standards. Work with suppliers and vendors for parts ordering and inventory control. Monitor shop KPIs including productivity, efficiency, and budget targets.

Equipment & Facility Management

Ensure shop tools, equipment, and diagnostic devices are maintained and calibrated. Oversee shop cleanliness, organization, and safe working conditions.

QualificationsRequired

Certified

Heavy Duty Equipment Technician (HET)

,

Truck & Transport Mechanic

, or equivalent experience. Minimum

5+ years of experience

in truck/trailer repair, including diagnostics and hands-on troubleshooting. Previous supervisory or shop management experience. Strong knowledge of diesel engines, trailer systems, electrical, hydraulic, and air brake systems. Familiarity with Alberta CVIP program requirements. Excellent communication, leadership, and customer service skills. Ability to manage multiple tasks in a fast-paced environment.

Preferred

Experience with fleet maintenance programs or dealership service operations. Proficiency with shop management software (e.g., Mitchell, Fullbay, Fleetio, etc.). Valid Class 1 or 3 driver's licence (asset).
Job Type: Full-time

Pay: $30.00-$50.00 per hour

Expected hours: 40 per week

Work Location: In person