The shop foreman is a critical leadership role responsible for the efficient and effective operation of the service department. This position will oversee the daily activities of the technicians, timely and high- quality repairs and maintenance on Class 8 Mack truck and other brands. The shop foreman will provide technical guidance, manage workflow, ensure safety compliance, and foster a productive and collaborative work environment.
Responsibilities:
-
Supervisory and Leadership
Directly supervise and manage a team of truck technicians, assigning tasks and mentoring progress.
Work with service manager to plan and implement company goals and targets
Provide technical guidance and support to technicians, assisting with complex repairs and troubleshooting.
Conduct regular performance evaluations, provide feedback and develop training plans.
Foster a positive and collaborative team environment.
Resolve conflicts and address employee concerns promptly and professionally.
-
Workflow Management
Work with Advisors to schedule and prioritize repair and maintenance repair orders to maximize efficiency and downtime.
Monitor shop capacity and resource allocation to ensure timely completion.
Manage and track shop productivity and efficiency.
Monitor and maintain shop tools and equipment.
Coordinate with service writers and parts department for smooth workflow.
Build clear and clean estimates.
-
Technical Expertise
Posses in depth knowledge of class 8 Mack truck systems, including engines, transmissions, brakes, electrical and hydraulic systems.
Ability to diagnose and troubleshoot complex mechanical and electrical issues.
Stay up to date on the latest Mack truck technologies and repair procedures and communicate them to team.
Ensure technicians adhere to Mack Factory repair procedures and specifications.
Perform quality control checks on work performed.
Safety and Compliance
Enforce all safety regulations and procedures to maintain a safe work environment.
Ensure proper use of tools and equipment.
Maintain a clean and well-organized shop.
Ensure compliance with environment, hazardous material and DOT regulations.
-
Customer Service
Address customer concerns and provide technical explanations as needed.
Ensure all repairs are completed to the customers' satisfaction.
Maintain a professional and courteous demeanor when interacting with customers.
-
Qualifications
Proven experience as a shop foreman or lead technician in a heavy truck repair environment, preferably Mack Trucks.
Strong Technical knowledge on class 8 Trucks.
Excellent leadership, communications and interpersonal skills
Ability to effectively manage and motivate a team
Strong organizational and time management skills
Proficient in diagnostic tools and software
Valid Class 1 or 3 driver's license
Mack Specific training and certifications are a huge plus
Must be flexible with work schedule and hours
-
Physical Requirements
Ability to lift and move heavy objects
Ability to work in various weather conditions
Ability to stand, bend and kneel for extended periods
Job Types: Full-time, Permanent
Flexible language requirement:
French not required
Schedule:
Day shift
Monday to Friday
Overtime
Work Location: In person