Job Description

Company Overview

Palm Bites is a brand specializing in gourmet chocolate covered dates, filled and coated with nuts. We are Dates Obsessed! Our mission is to provide delicious and healthy snacks that our customers can enjoy guilt-free.

Summary

We are seeking a detail-oriented Shipping Coordinator to join our dynamic team at Palm Bites in the US. In this role, you will play a crucial part in ensuring the efficient movement of our gourmet products from our facilities to our customers, contributing directly to our commitment to quality and customer satisfaction.

Responsibilities

Plan, coordinate, and monitor daily shipping activities for domestic and international orders. Ensure compliance with CFIA, FDA, USDA, and other regulatory requirements for food shipments. Prepare and review all necessary documentation for cross-border shipments (customs invoices, BOLs, certificates, permits). Liaise with customs brokers, carriers, and freight forwarders to ensure timely and cost-effective delivery. Track and report shipment status, resolving any transportation or customs delays. Maintain accurate shipping and inventory records in ERP/logistics systems. Work closely with production, warehouse, and sales teams to meet customer delivery schedules. Negotiate rates and contracts with carriers to optimize shipping costs. Ensure compliance with all food safety and transportation regulations (HACCP, SQF, etc.).

Qualifications

Minimum 3-5 years of logistics/shipping experience, preferably in food manufacturing or FMCG. Strong knowledge of cross-border shipping regulations between Canada and the U.S. Experience with customs documentation, NAFTA/USMCA compliance, and import/export rules. Familiarity with ERP/logistics systems (SAP, Oracle, or similar). Excellent organizational skills and attention to detail. Strong communication and negotiation skills for working with carriers and brokers. Ability to work under pressure and manage multiple priorities. Knowledge of food safety handling and transportation regulations is a must.

Call-To-Action

If you're ready to take your career to the next level while indulging your passion for gourmet treats, we invite you to apply today and become part of the Palm Bites family!

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Work Location: In person