Job Description

ACCOUNT COORDINATOR The Account Coordinator will work within our Logistics/Operations and Sales teams to manage key accounts and be a central point of contact for customers. This person will work with management and customers to action customer expectations. They will be responsible for being a liaison with customers, manufacturers, freight forwarders, 3PL, and internal teams for the accounts they manage. This person will help to track and calendar the flow of merchandise for customers and work to update internal teams. RESPONSIBILITIES:

• Calendar and help create strategy to action plans for designated customer accounts
• Act as main point of contact for sales team and clients to gather customer/vendor requirements, customer set-up and customer orders
• Maintain trackers, logs, and systems for orders, inventory, etc.
• Compile data and reports for customers and senior management on a consistent basis
• Coordinate shipment of merchandise (inbound/outbound) with manufacturers, freight forwarders and shipment carriers, as well as preparing appropriate documentation
• Ensure item information, pricing, packaging, and images are correct and consistent with brand
• Update systems as needed and identify solutions when concerns arise
• Work with other departments to pro-actively manage major accounts

• 1-3 years experience in operations, logistics and/or account coordination in a consumer driven business
• Proficiency in Microsoft office, inventory management systems and sales systems
• Knowledge of customs, particularly the Canadian and American Border agencies a plus
• Strong analytical and organizational skills, with a proven track record multi-tasking in a dynamic and fast-paced environment
• Excellent verbal and written communication skills
• Pro-active self-starter, disciplined, solution-oriented with a strong attention to detail
• Bachelor\xe2\x80\x99s degree or secondary degree a plus

• Full-time position with a competitive salary and comprehensive benefits program, including hybrid work schedule, extended medical/dental/vision, RRSP plus company match, EAP, discount program, holidays and Summer Fridays