Job Description

OBJECTIF ET CHAMP D\'APPLICATION:Soutenir la mission, la vision, les valeurs fondamentales et la philosophie du service \xc3\xa0 la client\xc3\xa8le de FME Canada. Respecter le programme de conformit\xc3\xa9 de FME Canada, notamment en se conformant \xc3\xa0 toutes les exigences r\xc3\xa9glementaires et aux politiques de la division ou de l\'entreprise.Sous la direction du directeur de l\'entrep\xc3\xb4t, cette personne sera responsable de toutes les questions relatives \xc3\xa0 l\'exp\xc3\xa9dition et \xc3\xa0 la r\xc3\xa9ception des produits de Fresenius Medical Care, ainsi qu\'\xc3\xa0 leur stockage et \xc3\xa0 leur d\xc3\xa9placement au sein du centre de distribution.ACTIVIT\xc3\x89S LI\xc3\x89ES AUX T\xc3\x82CHES:SERVICE \xc3\x80 LA CLIENT\xc3\x88LE:Responsable du d\xc3\xa9veloppement de la culture de FME Canada \xc3\xa0 travers les valeurs et les normes de service \xc3\xa0 la client\xc3\xa8le.Responsable de l\'excellence du service \xc3\xa0 la client\xc3\xa8le pour tous les clients externes et internes.D\xc3\xa9veloppe et maintient des relations efficaces gr\xc3\xa2ce \xc3\xa0 une communication efficace et opportune.Prendre l\'initiative et agir pour r\xc3\xa9pondre, r\xc3\xa9soudre et assurer le suivi des probl\xc3\xa8mes de service \xc3\xa0 la client\xc3\xa8le avec tous les clients en temps opportun.PRINCIPALES RESPONSABILIT\xc3\x89S ET FONCTIONS:Recevoir et exp\xc3\xa9dier les marchandises conform\xc3\xa9ment aux proc\xc3\xa9dures d\'exploitation normalis\xc3\xa9es et aux pratiques exemplaires en mati\xc3\xa8re de s\xc3\xa9curit\xc3\xa9 de Fresenius Medical Care Canada.Utiliser le chariot \xc3\xa9l\xc3\xa9vateur et tout autre \xc3\xa9quipement en toute s\xc3\xa9curit\xc3\xa9.Remplir, v\xc3\xa9rifier et pr\xc3\xa9parer les commandes \xc3\xa0 exp\xc3\xa9dier.Stockez l\xe2\x80\x99inventaire apr\xc3\xa8s sa r\xc3\xa9ception en stock.Recevoir et enregistrer les retours des clients et des patients.Utiliser les diff\xc3\xa9rents syst\xc3\xa8mes d\'exp\xc3\xa9dition dont dispose Fresenius, tels que le syst\xc3\xa8me Purolator.Participer aux inventaires si n\xc3\xa9cessaire.Inspecter et v\xc3\xa9rifier les marchandises entrantes par rapport \xc3\xa0 la facture ou au bordereau d\'exp\xc3\xa9dition, en refusant les marchandises incorrectes ou endommag\xc3\xa9es.Maintenir l\'entrep\xc3\xb4t dans un \xc3\xa9tat de propret\xc3\xa9 convenant \xc3\xa0 un \xc3\xa9tablissement de soins de sant\xc3\xa9.Porter un t\xc3\xa9l\xc3\xa9avertisseur le cas \xc3\xa9ch\xc3\xa9ant.Saisir la r\xc3\xa9ception des marchandises dans le syst\xc3\xa8me AX, le cas \xc3\xa9ch\xc3\xa9ant.Autres t\xc3\xa2ches assign\xc3\xa9es.LES EXIGENCES PHYSIQUES ET LES CONDITIONS DE TRAVAIL:Les exigences physiques et les caract\xc3\xa9ristiques de l\'environnement de travail d\xc3\xa9crites ici sont repr\xc3\xa9sentatives de celles auxquelles un employ\xc3\xa9 est confront\xc3\xa9 dans l\'exercice des fonctions essentielles de ce poste. Des am\xc3\xa9nagements raisonnables peuvent \xc3\xaatre apport\xc3\xa9s pour permettre aux personnes handicap\xc3\xa9es de remplir les fonctions essentielles.T\xc3\xa2ches typiques d\'un entrep\xc3\xb4t, conduite d\'un v\xc3\xa9hicule tracteur, levage r\xc3\xa9gulier de charges allant jusqu\'\xc3\xa0 50 livres, marche ou station debout jusqu\'\xc3\xa0 50 % du temps sur un sol en b\xc3\xa9ton. Exposition \xc3\xa0 des conditions m\xc3\xa9t\xc3\xa9orologiques extr\xc3\xaames lors du chargement des camions. Travail de bureau et travail sur l\xe2\x80\x99ordinateur.\xc3\x89DUCATION:Dipl\xc3\xb4me d\'\xc3\xa9tudes secondairesEXP\xc3\x89RIENCE ET COMP\xc3\x89TENCES REQUISES :1 \xc3\xa0 2 ans d\'exp\xc3\xa9rience dans un centre de distribution.Connaissance pratique de l\'informatique, y compris des syst\xc3\xa8mes informatiques d\'exp\xc3\xa9dition.Capacit\xc3\xa9 \xc3\xa0 travailler en collaboration dans un environnement d\'\xc3\xa9quipe sur une vari\xc3\xa9t\xc3\xa9 de fonctions.Il doit \xc3\xaatre capable d\'interagir avec les employ\xc3\xa9s de tous les d\xc3\xa9partements/niveaux de FME Canada, ainsi qu\'avec les entreprises de transport.Connaissance de la s\xc3\xa9curit\xc3\xa9 et de la r\xc3\xa9glementation de Sant\xc3\xa9 Canada.Exp\xc3\xa9rience de la conduite d\'un chariot \xc3\xa9l\xc3\xa9vateur \xc3\xa0 fourche ou certification souhait\xc3\xa9e.RELATIONS:Contacts internes: tous les employ\xc3\xa9s internes de RH, tous les employ\xc3\xa9s de la distribution au Canada, FUSAContacts externes: Soci\xc3\xa9t\xc3\xa9s de fret, entrep\xc3\xb4ts tiers, courtiers en douane, soci\xc3\xa9t\xc3\xa9s de destruction, soci\xc3\xa9t\xc3\xa9s d\'enl\xc3\xa8vement des d\xc3\xa9chets et de recyclage.SUPERVISION: N/ALes t\xc3\xa2ches \xc3\xa9num\xc3\xa9r\xc3\xa9es dans la pr\xc3\xa9sente description de poste sont uniquement destin\xc3\xa9es \xc3\xa0 illustrer les diff\xc3\xa9rents types de travail qui peuvent \xc3\xaatre effectu\xc3\xa9s. L\'omission d\'\xc3\xa9nonc\xc3\xa9s sp\xc3\xa9cifiques de t\xc3\xa2ches n\'exclut pas les candidats du poste si le travail est similaire, connexe ou constitue une affectation logique au poste.PURPOSE AND SCOPE:Supports FME Canada\'s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements.Under the direction of the Warehouse Manager, this individual will be responsible for all matters pertaining to the shipping and receiving of Fresenius Medical Care products, and the storing and movement within the distribution centre.DUTIES ACTIVITIES:CUSTOMER SERVICE:

• Responsible for driving the FME Canada culture through values and customer service standards.
• Accountable for outstanding customer service to all external and internal customers.
• Develops and maintains effective relationships through effective and timely communication.
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES:Receive and ship goods in accordance with Fresenius Medical Care Canada standard operating procedures and safety best practices.Operate forklift and any other equipment in a safe manner.Fill, check and prepare orders to be shipped.Store inventory after it has been received into stock.Receive and record customer and patient returns.Utilize various shipping systems that Fresenius has in house, such as the Purolator system.Participate in inventory counts as needed.Inspect and verify incoming goods against invoice or packing slip, refusing incorrect and damaged goods.Maintain warehouse in proper clean condition befitting a healthcare facility.Carry a pager when required.Enter receipt of goods in AX system \xe2\x80\x94 when required.Other duties as assigned.PHYSICAL DEMANDS AND WORKING CONDITIONS:The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Typical warehouse duties, driving tow motor, regular lifting up to 50 lbs., walking or standing up to 50% of the time on concrete floor. Some exposure to extreme weather while loading trucks. Some office/computer work.EDUCATION:High school diplomaEXPERIENCE AND REOUIRED SKILLS:1-2 years experience working in a distribution centre environment.Working knowledge of computers including shipping computer systems.Ability to work collaboratively in a team environment on a variety of work functions.Must be able to interact with employees within all departments/levels of FME Canada, as well as freight companies.Knowledge of safety and Health Canada regulations.Forklift operation experience or certification preferred.RELATIONSHIPS:Internal Contacts; All internal employees in RH, All distribution employees in Canada, FUSAExternal Contacts: Freight companies, 3 rd party warehouses, customs brokers, Destruction Company, waste removal & recycling companiesSUPERVISION: N/AThe duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Fresenius Medical Care