Job Description

With over 800 locations, A&W is Canadian owned and one of Canada's fastest-growing restaurant chains. A&W places great importance on creating a supportive and comfortable work environment that values honesty, integrity and transparency. We offer flexible working schedules. We provide continuous training through an award-winning training program and development opportunities to encourage career growth.

Position: Shift Supervisor

Hours: Flexible hours but must be able to work weekends and evenings. 35-44 hours weekly

BASIC FUNCTION

The Shift Supervisor is responsible for ensuring an excellent experience for their guests by coordinating the team to exceed expectations on every visit. The Shift Supervisor leads their team in caring for their guests first before anything else, delighting them with friendly and caring service that creates loyalty to their restaurant. The Shift Supervisor also ensures the team contributes to achieving A&W operating standards for the restaurant, and achieving financial results on their shift.

REQUIREMENTS

You will excel and find happiness in this job if you:

Have proven exceptional guest service skills - you know what it takes to rally a team to deliver this to every guest on every visit;

Enjoy mentoring people - you're a natural at supporting staff in their learning, including how to prepare perfect food to standard recipes or customized for guests;

Embrace change - and get excited to rally the team to implement new innovation from A&W;
Have a knack for dealing well with a variety of people;

Have initiative, good judgement and decision making - you're also responsible, reliable and honest.

Love working in a team - and together as partners to get the job done in a dynamic fast food environment.

Education:

Education is an asset, but no minimum requirement;
Completion of all NET training modules and Climate module;

Knowledge of and adherence to all Operating Standards including product quality, service and cleanliness;

Knowledge of general emergency and first aid procedures as required by legislation;

Possession of a valid Food Safety Certificate.

Experience:

Excellent guest service

Competence at all restaurant positions

Leadership experience, including the ability to direct the work of others

Ability to learn quickly

Ability to work as part of a team

Effective communication skills

Ability to multi-task

Basic mathematical skills

Knowledge of the retail environment

Strong interpersonal skills

Working Conditions:

Working in a fast-paced environment Working in a diverse environment with many different personalities and attitudes Working together as partners, as a cohesive unit with co-workers Working with hot products and equipment
Working with cleaning materials and chemicals

Working in a noisy environment

Working with sharp objects (knives, slicers, etc.)

Use of portable or step ladder may be required

Physical Requirements:

This position requires the employee to stand for an extended period of time (up to 8 hours) Occasionally must lift heavy boxes when dealing with product inventory (max 50 lbs.) Engaging in repetitive tasks such as preparing/assembling orders and products and regular cleaning of restaurant facility Must always be mentally alert to ensure the safety of yourself, co-workers, and guests at all times
Maintaining good personal hygiene and appropriate uniform

Having the capacity to handle stressful situations

Responsibilities:

To supervise, direct and co-ordinate the activities of workers on shift who prepare, portion and serve food. To assign and coordinating work of employees to promote efficiency of operations. To supervise and direct the assembly of regular and special order made for guests. To organize and maintain inventory levels of food and supplies and equipment for smooth business operations. To maintain daily food waste record To monitoring service times, staff/customer interaction, and restaurant cleanliness continually to ensure that operations standards are being met Collaborating with the management team to identify deficiencies and opportunities, and implement strategies to improve overall service and customer satisfaction Addressing customers' complaints or concerns; Ensuring health and safety regulations are followed; Training staff in job duties and sanitation and safety procedures as per A&W standards and health and safety regulations.
Job Types: Full-time, Permanent

Pay: $17.60-$18.60 per hour

Work Location: In person