Job Description

Toronto, CA-ON


Position Type
Full time


Requisition ID
30829


Level of Education


Years of Experience

About Exela

Exela is a business process automation (BPA) leader, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience. With decades of expertise operating mission-critical processes, Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune 100. With foundational technologies spanning information management, workflow automation, and integrated communications, Exela's software and services include multi-industry department solution suites addressing finance & accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors. - Through cloud-enabled platforms, built on a configurable stack of automation modules, and 17,500+ employees operating in 23 countries, Exela rapidly deploys integrated technology and operations as an end-to-end digital journey partner.

Supervisor, Customer Service

About the Role: As a Supervisor of Customer Service, you will play a pivotal role in leading and managing a team of customer service representatives to ensure exceptional service delivery and customer satisfaction. You will oversee daily operations, provide guidance and support to team members, and implement strategies to optimize performance and efficiency. This role requires strong leadership skills, excellent communication abilities, and a customer-centric approach to service management.

Essential Job Responsibilities:

Workplace Experienced Supervisor

Responsibilities:

Greeting executives and VIP guests

Managing Calendars

Providing consistently exceptional service in a professional environment

Ensure all staff are aware of events, VIP's or meetings that are happening

Communicate any late/sick calls with the client and Exela manager

Ensure all staff take their breaks on time, provide coverage for breaks

Learn fundamentals of all staff roles to provide adequate coverage

Have weekly check-in meetings with the client

Problem solving

Excellent email & speech tact is mandatory for this role

Design and present training sessions with all staff

Accountable for staff morale and offer leadership and guidance

Monitor email inboxes to ensure requests are being actioned upon in a timely manner

Requirements:

Previous experience in a fast-paced professional/corporate environment

Consistent level of professionalism

Ability to learn new computer programs and technical equipment troubleshooting

Proficiency with Microsoft Office Suite

Ability to lift and move up to 50 lbs when necessary

Fluency in English

Ability to be seated or in motion for extended periods of time

Previous experience with event planning or event support is preferred

Ability to handle stressful situations and tight schedules

Dependable (able to commit to work schedule and follow through)

Disclaimer:

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Exela recruiters or representatives will only contact you from emails ending with @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.

Pay: $23.00 per hour


Expected hours: 40 per week


Work Location: In person