Job Description

Planet Fitness prides itself on creating a unique environment where anyone \xe2\x80\x93 and we mean anyone \xe2\x80\x93 can be comfortable. A diverse, Judgement Free Zone\xc2\xae where a lasting, active lifestyle can be built. This product is a tool, a means to an end; not a brand name or a mold-maker, but a tool that can be used by anyone. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected.

Reporting to the General Manager, the Shift Supervisor will be responsible for learning oversight of club operations and guaranteeing a positive member experience while ensuring a financially stability of the club. This position plays a critical role in managing our team dynamic in an effort to maintain a high-energy atmosphere inside the Judgement Free Zone\xc2\xae. These individuals are our future leaders and should take time in this role to develop their skillset.

Skills Required

• Customer Service: Communicates and interacts with members (as well as potential members) in a way that exceeds expectations.
• Listening: Listen to staff and members. View the situation from everyone\'s perspective working together to resolve the issue.
• Problem Solving: Recognize and define the problem. Provide solutions using all resources available.

Duties and Responsibilities

• Facilitates responsibilities of member services representative while adding an element of development for becoming a future manager through the following:

• Provides operational support to General Manager through team development and analysis of key business metrics that drive profit.

• Exhibit flexibility with your schedule. This leader must be willing to change schedule if coverage is needed.

• Monitor staff to ensure each employee is providing \xe2\x80\x9c+1 service\xe2\x80\x9d. Seek out opportunities to assist staff with areas of difficulty or concern.

• Greet members & facilitate club tours at the highest level, to drive business and lead by example.

• Be responsible for a timely, professional and solution oriented response to member service submissions.

• Ensure proper opening and closing of the club.

• Be accountable for your team\xe2\x80\x99s knowledge of critical information (e.g. - marketing promotions, corporate initiatives or new policy)

• Assist manager with scheduling to meet hours determined by payroll grid

• Clean gym and equipment daily. Teach your team how to properly check the facility and clean their assigned area to ensure highest level inspection!

• Take pride in the appearance of your gym. Work with staff to have them also believe that this is a representation of your team. That is how we achieve optimal results!

Physical Demands

• Must be able to stand for long periods of time
• Some Bending, kneeling, twisting, or reaching required
• Must be able to lift, push, or pull at least 50 pounds

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics

About Alder Partners LLC

As the most innovative health club brand in the United States, Planet Fitness is known for a lot of things \xe2\x80\x93 our absurdly low prices, our Lunk Alarm\xe2\x84\xa2, and most of all perhaps, for our Judgement Free Zone\xc2\xae philosophy, which means members can relax, get in shape, and have fun without being subjected to the hard-core, look-at-me attitude that exists in too many gyms.

Planet Fitness is a franchise of fitness centers. The particular Planet Fitness health clubs to which this position supports, located in Massachusetts and Georgia, are independently owned and operated by Alder Partners, LLC (\xe2\x80\x9cAlder Partners\xe2\x80\x9d). As an independent franchise we have built our company by staying true to our core values. Those values include: Customer Centric Mindset, Gratitude, Integrity, Perseverance, Loyalty and Family.

Alder Partners mission statement: To improve people\xe2\x80\x99s lives by delivering a consistent, affordable, health & wellness experience in a judgement free environment.

Planet Fitness