Job Description

About Us:

At

BTRMLK

, we're passionate about delivering high-quality, fried chicken offerings with exceptional customer service. We believe in fostering a positive, energetic environment for both our customers and our team. As we continue to grow, we're looking for a dedicated and experienced

Food Service Supervisor

to assist our team and uphold our commitment to excellence.

Position Overview:

The

Food Service Supervisor

plays a key role in overseeing staff during shifts, ensuring efficient operations, and maintaining food safety and customer service standards. This role involves hands-on leadership, problem-solving, and supporting the management team in running a fast-paced, high-quality restaurant environment.

Qualifications:

Open availability or mostly open. Strong leadership, communication, and interpersonal skills. Ability to multitask and thrive in a fast-paced environment. Proficiency in inventory management. Familiarity with POS systems. Knowledge of health and safety regulations in the food industry. Must have valid Food Handlers Certificate. Flexible schedule, including weekends, evenings, and holidays as required.

Key Responsibilities:

1. Shift Supervision & Team Leadership

Supervise, guide, and support team members during shifts to ensure smooth operations. Train new employees and reinforce company policies, procedures, and best practices. Assist in scheduling and ensure proper shift coverage. Foster a positive and productive work environment.

2. Customer Service & Quality Control

Monitor customer service interactions to ensure excellent guest experiences. Address and resolve customer concerns promptly and professionally. Maintain food presentation, taste, and quality according to company standards.

3. Food Safety & Cleanliness

Ensure all health and safety regulations are followed, including food handling and sanitation procedures. Conduct routine checks on food storage, temperature controls, and cleanliness of workstations. Enforce hygiene and uniform standards for all team members.

4. Inventory & Order Management

Assist in tracking stock levels and notifying management of supply needs. Minimize food waste by following portion control guidelines.

5. Administrative Support

Complete shift reports and assist with cash handling and POS system accuracy. Communicate with management about operational needs and staff performance. Assist in implementing promotions, menu updates, and store initiatives. Proactive in monitoring labour costs, food costs, and limiting waste.

Perks & Benefits:

Competitive salary Fast-track promotion opportunities for top performers. 50% off Staff Meal Benefits pending*

Job Type: Full-time

Pay: From $17.75 per hour

Expected hours: 35 per week

Work Location: In person