Job Description

SHIFT STAFFED HOMES - Resource Lead

New Directions is a social service agency offering a wide range of resources and services that foster the hopes and dreams of people and their communities.


Shift Staffed Homes (SSH)is one of the many services within Adult Services at New Directions; providing person-centered support to individuals with intellectual/developmental disabilities who may experience complex health issues.


The Resource Lead is responsible for the administrative and office support functions within the Shift Staffed Homes (SSH) service area. The Lead ensures accurate and timely reporting and documentation, maintains databases, schedules training logistics, manages compliance records, and oversees the office's technological and stationary requirements. The Lead engages with the SSH leadership team in the planning, consultation and implementation of various projects and initiatives, and serves as a subject matter expert on licensing, ensuring the program meets licensing expectations and deadlines.


Position details as follows:


Monday - Friday days


Hybrid work available for 3 days in office, 2 days at home once trained

RESPONSIBILITIES:

Assists with ensuring Residential Care Licensing requirements are met within each Shift Staffed home. Coordinates and completes pre-inspections and pre-checks for initial licenses and annual licensing reviews, ensuring compliance with RCL (Residential Care Licensing) and New Directions' best practices. Audits documentation and ensures compliance with standards; supports in reporting requirements for licensing and funding. Schedules and coordinates appointments, meetings, and training requirements; maintains on-call schedules and equipment. Provides clerical and technology support to staff, including document preparation, photocopying, and initial computer setup. Manages office supplies, forms, mail distribution, and incident report databases. Maintains SharePoint updates, participant databases, safety records, and identification processes for staff. Assists in exploring and implementing new program resources as approved. Ensures administrative and operational activities align with best practices, risk management principles, and organizational standards. Maintains accurate, secure, and retrievable documentation for licensing and service requirements. Tracks and monitors licensing expiry dates and follow up on compliance issues. Assists with training of Home Supervisors and other staff on Community Living disABILITY Services' (CLdS) Financial Management Policy, Financial Record Keeping and other RCL regulations as applicable. Liaises between Recruitment, Employee Experience and the Shift Staffed Homes program ensuring onboarding is a welcoming and seamless process, including management of the employee's training requirements and certification tracking. Manages training registration and tracking for employees within Shift Staffed Homes. Provides direct supervision to Shift Staffed Homes volunteers including the coordination of work tasks and schedules and managing performance. Provides training and orientation to employees on service area tools and practices. Provides ongoing professional development for Shift Staffed Homes on ever evolving licensing requirements.

QUALIFICATIONS:

Minimum of two (2) years of experience in an administrative role, preferably within a social service and/or non-profit setting. Post-secondary education (degree or diploma) in Business Administration (or a related field) from a recognized post-secondary institution. A combination of education and experience may be considered. Experience and understanding of Residential Care Licensing regulations and related items including but not limited to RCL and CLdS policies and procedures, City of Winnipeg fire code, City of Winnipeg building code, Adult Living with Intellectual Disabilities Act (ALIDA), MB Supports for People with Disabilities/Employment and Income Assistance, Disability Tax Credit, and RDSP's. Intermediate proficiency in Microsoft Office suite, including Outlook, Excel, Word, PowerPoint, SharePoint, and Dynamics 365. Clear and concise verbal and written communication skills. Demonstrated organization and time management skills, with an attention to detail with record keeping and administrative tasks. Knowledge of FASD, Autism Spectrum Disorder, Mood Disorders, Anxiety Disorders, Intellectual Disabilities, and mental health disorders is considered an asset. Fluency in American Sign Language is considered an asset.


The salary range for this Full-time, regular 70-hour bi-weekly position is $23.63 to $30.71 per hour, dependent upon education and/or experience. A full benefits package (which include Health and Dental Benefits, Long Term Disability Benefits, and a Pension Plan) is provided to regular full-time staff.


The successful candidate will be subject to Criminal Record, Child/Adult Abuse Registry, and Prior Contact checks; and must supply a current Driver's Safety Rating.

The closing date for all applications is November 14th, 2025

We thank all applicants for their interest in New Directions, however, only those selected for an interview will be contacted. Unfortunately, we cannot accept telephone inquiries.

New Directions is committed to equity and diversity and especially welcomes applications from persons of all sexual orientations and gender identities, Indigenous persons, persons with disabilities, visible minorities, and newcomers to Canada. We strive for a skilled workforce that reflects the diversity of the people we support and contributes to the diversification of ideas.

Accommodations for accessibility purposes are available for candidates taking part in all aspects of the selection process.