Job Description

Overview

We are seeking an experienced and dynamic Shift Manager to oversee daily operations within our restaurant. The ideal candidate will possess strong leadership skills, extensive food industry knowledge, and a passion for delivering exceptional customer service. This role offers an opportunity to lead a team in a fast-paced environment, ensuring smooth service, food quality, and safety standards are maintained throughout each shift. Previous experience in restaurant management, food preparation, and team supervision is highly valued. A background in hospitality, kitchen operations, or hotel experience will be considered advantageous. The Shift Manager will play a key role in fostering a positive work environment and ensuring operational excellence.

Duties

Supervise daily restaurant operations during assigned shifts, including overseeing food preparation and service. Manage and motivate team members to deliver outstanding customer service while maintaining high standards of food safety and cleanliness. Ensure compliance with all food handling regulations, health codes, and safety procedures. Oversee POS transactions using Micros POS systems and handle cash management responsibilities accurately. Assist with interviewing and onboarding new staff members to build a competent team. Monitor inventory levels and coordinate with kitchen staff for timely food preparation and restocking. Address customer inquiries or complaints promptly to ensure satisfaction. Enforce restaurant policies and procedures consistently across shifts. Lead by example in maintaining a professional appearance and positive attitude to foster teamwork and hospitality excellence.

Experience

Proven supervising experience within the food service or hospitality industry. Extensive background in food preparation, cooking, serving, and food safety protocols. Familiarity with restaurant management systems such as Micros POS is preferred. Demonstrated leadership skills with the ability to manage teams effectively in high-pressure environments. Experience in interviewing, training, and developing staff members is desirable. Prior restaurant management or hotel experience is advantageous. Strong customer service skills with a focus on hospitality excellence. Knowledge of kitchen operations, food handling procedures, and the food industry standards. This position offers an engaging environment for motivated professionals eager to advance their leadership career within the restaurant sector while ensuring operational success during each shift.
Job Type: Full-time

Ability to commute/relocate:

Scarborough, ON M1V 1V2: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Are you willing to work in the evening or overnight shift?
Experience:

shift supervisor: 1 year (preferred)
Work Location: In person