Job Description

River Rock Casino Resort is seeking a qualified, detail-oriented individual to fill the role of Shift Manager, Food & Beverage. The successful candidate will be responsible for the day to day activities of the Food and Beverage operation(s) or Bar Operations on a shift basis while establishing a safe and welcoming work environment for all employees. In this role, you will be responsible for assisting with the planning and directing of F&B operations, ensuring adherence to all policies and procedures, maintaining food and beverage labour costs, sources out new products and services, motivates and leads by example and provides a learning environment. The Duty Manager, Food & Beverage also develops Performance Objectives and delivers Performance Evaluations for direct reports and assists with the implementation all new F&B or Bar Operations projects. Superior public relations and a professional manner must be exhibited at all times.


Duties and responsibilities for our next Shift Manager will include:


Scheduling and supervising employees Assigning shift work assignments Monitoring cash outs and forwarding discrepancy reports to management/accounting Completing shift reports for management and for the next shift Directing the day-to-day activities of Food & Beverage employees Organizing and assisting with conducting monthly inventory count and forwarding inventory reports to management Assisting in maximizing the revenues of the outlet or bar while minimizing operating costs Developing and cultivating Great Experiences and Memories with all stakeholders (guests, ownership and employees) Ensuring compliance with licensing laws, health and safety and other statutory regulations Performing other duties as assigned or directed
Successful candidates will demonstrate the following qualifications:


Post-Secondary hospitality or hotel education or a suitable combination of education and experience SIR, Smart Serve or IGB Certificate Food Safe Level 1 & 2 Certificate Computer literacy in MS Office POS experience Minimum 1 year food and beverage team lead experience Ability to exceed internal and external customer expectations through timely, effective and service oriented communication A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests A willingness to learn, develop and achieve new skills for personal and professional development Live GCE's Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship * A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence